I'm trying to hyperlink to one of my players, http://solutions-unlimited.co.nz/10%20steps%20to%20Success/player.html It works fine, but when I insert it as a hyperlink, it looks fine, but then in the email, when the user clicks on the link there's an extra . , i.e., player..html so it won't play.
Any ideas? It's driving me crazy trying to fix something that looks fine when I paste it, but then grows an extra dot!
Please can somebody help with this? I have to email out the document with the link to the player and it just won't work because it adds the extra dot. It's driving me absolutely bonkers because I don't know how to fix something when it looks fine but then ends up as player..html!
Hi, Brian. Yes the problem is that the link itself works fine. Then when I send an email with that as the hyperlink of the "click here to see a movie" button, when the receiver clicks on the "click here" the link loads as player..html instead of player.html. I can't edit it because the link itself is fine when I enter it.
It's the only one of my links that does it. All my other player.html links work fine like that. It's just that I can't figure out how to stop it loading the extra "." when it's not there when I set it as the hyperlink.
Hi, Brian. Thanks for that link, I think it will come in handy in the future. In the meantime, I've surrendered to the unknowable forces that wreak havoc and just had the link go to the Movie clips page on our website where they can click on the course and watch the promo.
9 Replies
Please can somebody help with this? I have to email out the document with the link to the player and it just won't work because it adds the extra dot. It's driving me absolutely bonkers because I don't know how to fix something when it looks fine but then ends up as player..html!
Hi Frances,
The link works fine for me. Can you try right-clicking the hyperlink in your email, choosing the Edit option, and removing any extra characters?
Hi, Brian. Yes the problem is that the link itself works fine. Then when I send an email with that as the hyperlink of the "click here to see a movie" button, when the receiver clicks on the "click here" the link loads as player..html instead of player.html. I can't edit it because the link itself is fine when I enter it.
It's the only one of my links that does it. All my other player.html links work fine like that. It's just that I can't figure out how to stop it loading the extra "." when it's not there when I set it as the hyperlink.
Same result as Brian.
Can you just send the link as a link and not hyperlinked to a specific,clickable bit of text?
Or, something we do, is take a screen capture of the first page of the course, and make that the clickable link.
OK, I'm going to send a series of screenshots to explain. The first is how I set the hyperlink, and everything looks good.
Now I preview the mailing and everything works perfectly.
Then I send the email and the attached is what happens.
That's why I'm going crazy!
Hi Frances,
Have you tried converting the link to a tinyurl and sending it via email?
http://tinyurl.com/
Hi, Brian. Thanks for that link, I think it will come in handy in the future. In the meantime, I've surrendered to the unknowable forces that wreak havoc and just had the link go to the Movie clips page on our website where they can click on the course and watch the promo.
Thanks for all your help.
Frances
This discussion is closed. You can start a new discussion or contact Articulate Support.