Extreme background audio delay in Presenter
Sep 14, 2015
I've created a project (local drive) using Presenter with several Engage Image Zoom interaction slides. I've added a "background music" playlist that is supposed to play across all slides from the beginning of the presentation (single MP3 file). Everything works as expected in the preview, until I publish to Articulate Online. When playing the presentation online, there is a 10-20 second delay for when the background music begins playing.
I've even re-created the project to see if I had inadvertently messed up a setting somewhere, but the new presentation does the same thing.
Possibly unrelated: I've also noticed a real lag when clicking "next" through the slides. I click the next button and it just hangs, and then eventually goes to the next slide. Navigation Restriction is set to "free" and the slide properties is set to advance by user. The lag exists with or without the background music.
(Maybe the website is just being slow and that's causing both delays?)
(Note: Sorry, I can't provide the package, it's intra-departmental user training.)
3 Replies
Hi, Stephanie --
So sorry to hear of the issues you are seeing, and thank you for confirming that you are working locally, as described here. Please also see this information on Unexpected or Erratic Behavior in Articulate Studio '13, as well as How to Repair Articulate Studio '13.
You may also want to review this info on testing your published output in the intended environment, and please feel free to let us know if issues persist.
I installed update 6 as an admin and republished to Articulate Online; there's still a delay. I published for web and it played fine. Oddly enough, I'm not getting any audio at all in Firefox, whereas the audio works (delayed) in Chrome/IE (however all our users should be using IE anyway). I'm unable to test from a different network at the moment, although that might be the next troubleshooting step as far as I can tell.
Hi, Stephanie -- Thanks for the update, and unfortunately, it's difficult to determine where the issue is occurring without taking a look at the file itself. If you would like one of our Support Engineers to explore the issue further, please use this form to submit a case. We respect the need for confidentiality, and if necessary, it would be possible for a non-disclosure agreement to be signed. I will be on the lookout for your case to follow along. Thank you!
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