failure to update to new articulate version
I am trying to update a studio course that has many (15+) engage and quizzes. When I open the original presenter files and try to publish, I am asked if I want to update. I respond yes, and it starts an update process. The engage and quizzes all need to be located, which I complete. I then get a message "creating presenter backup" box with progress scroll bar. At this point everything freezes. I cannot cancel and must use task manager to close. Am I approaching this wrong- is there a specific order I should follow?