Our company has some remote users accessing our Learning Management System using FireFox 5 as their browser. FireFox is creating an error when they attempt to load any of our web-based training components. Most users are on Internet Explorer and we've never had any difficulties. Does Articulate publish for browsers other than I.E., and if so, what do I need to do to create a compatible version for those FireFox users?
Yes, the Articulate content is compatible with other browsers including IE, Chrome, Firefox, and more. It sounds like your LMS is incompatible with Firefox 5. I'd recommend contacting your LMS vendor directly regarding the issue.
Thanks, Brian, but that is not the issue. We use Plateau v5.8 and one of our programmers has FireFox. He has determined the problem to be in the javascript from the Articulate course. In addition, the remote users work for a national laboratory which also uses Plateau and they have many Articulate developed programs, all of which launch from the LMS and run on FireFox.
Do you know if an upgrade or patch may have been released that would have affected the production to allow the other broswers? We may have missed installing an update that would resolve this issue...
Articulate SCORM javascript ha been really the same for a while, fully SCORM compliant...
What is really changing today is the way that latest versions of browsers handle scripts and plugins, Flash plugin included.
So it really depends on browsers, basically; for instance, I and many other here had to modify Moodle's pages headers to allow IE9 tracking...
I'm quite curious about how your programmer determined a problem in Articulate javascript... Did he submitted the case to Articulate Support? They're really good at analyzing documented issues...
We are not aware of any issues with Articulate content that are directly related to Firefox 5. Please submit a support case to us with any documentation that you have:
I've avoided updating my firefox browser from 3.6 because of a comment some time ago about problems with firefox 4.0. I'm now being offered firefox 6.0. What is Articulate's advice on using this upgrade with Studio '09 applications?
Many thanks to you all for your help and responses. Our IS person has determined the issue is not Articulate or Plateau, but him. We have a special script that runs prior to the WBT closing and passing the final information to the LMS. This script launches a pop-up window with a student survey form. This particular script was failing in the FireFox browser, stopping the students from completing the course and transmitting data back to the LMS.
Again... thanks to you all, we have learned a lot from this experience.
10 Replies
Hi Darrell,
Yes, the Articulate content is compatible with other browsers including IE, Chrome, Firefox, and more. It sounds like your LMS is incompatible with Firefox 5. I'd recommend contacting your LMS vendor directly regarding the issue.
Thanks, Brian, but that is not the issue. We use Plateau v5.8 and one of our programmers has FireFox. He has determined the problem to be in the javascript from the Articulate course. In addition, the remote users work for a national laboratory which also uses Plateau and they have many Articulate developed programs, all of which launch from the LMS and run on FireFox.
Do you know if an upgrade or patch may have been released that would have affected the production to allow the other broswers? We may have missed installing an update that would resolve this issue...
Thanks,
Darrell Bird
Hello Darrel,
Articulate SCORM javascript ha been really the same for a while, fully SCORM compliant...
What is really changing today is the way that latest versions of browsers handle scripts and plugins, Flash plugin included.
So it really depends on browsers, basically; for instance, I and many other here had to modify Moodle's pages headers to allow IE9 tracking...
I'm quite curious about how your programmer determined a problem in Articulate javascript... Did he submitted the case to Articulate Support? They're really good at analyzing documented issues...
cheers,
Stefano
Hi Darrell,
We are not aware of any issues with Articulate content that are directly related to Firefox 5. Please submit a support case to us with any documentation that you have:
http://www.articulate.com/support/contact/
Hey Stefano,
Are you forcing IE9 into compatibility mode?
Cheers,
Dave
I've avoided updating my firefox browser from 3.6 because of a comment some time ago about problems with firefox 4.0. I'm now being offered firefox 6.0. What is Articulate's advice on using this upgrade with Studio '09 applications?
Hi John,
We have not had any reports of issues with Firefox 6.
Hello , I can confirm that LMS tracking (Moodle, SCORM 1.2 packages) works perfectly, too.
To all...
Many thanks to you all for your help and responses. Our IS person has determined the issue is not Articulate or Plateau, but him. We have a special script that runs prior to the WBT closing and passing the final information to the LMS. This script launches a pop-up window with a student survey form. This particular script was failing in the FireFox browser, stopping the students from completing the course and transmitting data back to the LMS.
Again... thanks to you all, we have learned a lot from this experience.
Darrell Bird
Hi Darrell,
Thanks for letting us know that you were able to figure it out.
This discussion is closed. You can start a new discussion or contact Articulate Support.