First audio file is getting compressed or dropped

Apr 21, 2011

I've had to make some edits to an existing project that included adding making some minor slide revisions, adding a conclusion slide with imported audio, adjusting slide properties, and publishing into a newly designed template. No edits were made to my first slide, but now the audio is compressed, with a quick burst of static in the beginning! There was 34 sec of audio, but suddenly the slide runs for just 2 seconds of static then silence. In Audio Editor, all I see is that short 2 sec. But if I act like I am going to record narration, it shows that there is 34sec already recorded, but it won't play!

It's as if adding the final slide (with audio) caused the audio on the front end to be cut off. But that makes no real sense! Any suggestions?!?! I've been messing with this for the last 4 hours and I'm at my wit's end.

5 Replies
Brian Batt

Hi Krista & welcome to Heroes,

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.

Dwayne Schamp

Do you still have access to the original PPTX and PPTA files? If so, I would try to export the audio from that one and check the first audio file after export. If it plays OK in Windows Media Player (or other player); make your changes as needed in a new file, then re-import the first slide audio using the Audio Import tool. Sometimes just a re-import works.

Also make sure the exported audio is in the correct format. You can check supported formats here:

To check your exported wav file format, right click the file, select Properties, then Summary. You will see the bit rate, channels (mono/stereo), sample rate, and format.

Krista McCraken


Thanks for the suggestion. I do have access to the original files, and when I open that presentation file and preview the first slide, audio is just as it is supposed to be. BUT, if I open the Audio Editor, the "correct audio" is not there, just the brief static, and it moves directly into slide 2. So I can't even get an audio file to export!

Also, if I just open that original file (I have it on a separate disc, so I just keep re-copying to my hard drive), and just tried to re-publish the original powerpoint, the audio fails. So I now realize it has nothing to do with my edits, and everything to do with the original files. I'm kind of at a loss.

I've been told by one of the web developers here at my office that he can make an mp3 of the currently published module, which I should then be able to import to my revised PowerPoint. I'm worried that the quality won't match, but at this point, I have no other option. I'm just hoping I can force this somehow...

And Brian, I am considering uploading the zip file to your server for review, I'm just trying desperately to make this work on my end. But I may end up resorting to that.

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