Have a presentation that contains around 15 flash movies in it. half are flash videos made in Camtasia and the other half are made in Flash CS5. When published the movies can change sizes from from their original sizes to a smaller size, by clicking back and forth to the page their on. it is in a random pattern and have no idea why there doing that.
The sizes of the videos are smaller than the recommended sizes for flash in Presenter.
Any chance you could send us your files so we can have a look for ourselves and see what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Any chance you could send us your files so we can have a look for ourselves and see what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
I recently worked on some projects that had the exact issue you're describing. Someone recommended I insert a line of AS code in each movie to prevent the stage from scaling. It worked for me and maybe it will help with your files.
Did you receive a case number when you uploaded your files? I'd be happy to check on its status but I can't seem to find a case associated with your user name...
Thanks for sending again. I was able to locate both of your cases this morning, and it looks like you were sent two possible solutions, one for each case. I'll post them below, but I also wanted to find out if you received the emails from our support team. It sounds like since you didn't receive a case number either, emails from support@articulate.com may be getting sent to your spam or junk folder. You might want to take a look for them there. The solutions, including the one that Montse shared above:
A Flash movie that is inserted into a Presenter ‘09 presentation may not scale properly during playback if the following criteria are true:
* The slide in which the Flash movie has been inserted is set to Slide Only view.
* You are using Internet Explorer to view your presentation.
Please review the following article for more information:
Thanks for sending again. I was able to locate both of your cases this morning, and it looks like you were sent two possible solutions, one for each case. I'll post them below, but I also wanted to find out if you received the emails from our support team. It sounds like since you didn't receive a case number either, emails from support@articulate.com may be getting sent to your spam or junk folder. You might want to take a look for them there. The solutions, including the one that Montse shared above:
A Flash movie that is inserted into a Presenter ‘09 presentation may not scale properly during playback if the following criteria are true:
* The slide in which the Flash movie has been inserted is set to Slide Only view.
* You are using Internet Explorer to view your presentation.
Please review the following article for more information:
I recently worked on some projects that had the exact issue you're describing. Someone recommended I insert a line of AS code in each movie to prevent the stage from scaling. It worked for me and maybe it will help with your files.
// set no scale Stage.scaleMode = "noScale";
Hi Montse
I tried this code in Flash but it didnt work. is there somewhere specific it needs to go?
9 Replies
Welcome to Heroes, Colin!
Any chance you could send us your files so we can have a look for ourselves and see what's going on? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Thanks!
Hi Peter
I Have uploaded my files for you to look at.
Thanks!
Colin
Hi Peter
Have you had a look at my files yet?
Thanks
Colin
Hello Colin!
I recently worked on some projects that had the exact issue you're describing. Someone recommended I insert a line of AS code in each movie to prevent the stage from scaling. It worked for me and maybe it will help with your files.
// set no scale
Stage.scaleMode = "noScale";
Hi Colin,
Did you receive a case number when you uploaded your files? I'd be happy to check on its status but I can't seem to find a case associated with your user name...
Hi Peter
I didn't receive a case number when uploading unfortunately. i have uploaded it again. hopefully you can see it and have a look.
Thanks
Colin
Hi Colin,
Thanks for sending again. I was able to locate both of your cases this morning, and it looks like you were sent two possible solutions, one for each case. I'll post them below, but I also wanted to find out if you received the emails from our support team. It sounds like since you didn't receive a case number either, emails from support@articulate.com may be getting sent to your spam or junk folder. You might want to take a look for them there. The solutions, including the one that Montse shared above:
A Flash movie that is inserted into a Presenter ‘09 presentation may not scale properly during playback if the following criteria are true:
* The slide in which the Flash movie has been inserted is set to Slide Only view.
* You are using Internet Explorer to view your presentation.
Please review the following article for more information:
http://www.articulate.com/support/presenter09/kb/?p=1865
And...
Have you tried inserting this AS code in the Flash Videos that you inserted inside Storyline?
// set no scale
Stage.scaleMode = "noScale";
Hope that's helpful
Hi Peter
I have tried some of these solutions but it still hasn't fixed it.The Slide View change works but it doesn't work with my presentation unfortunately.
I tried inserting that line of AS code into Flash but it didn't seem to work. is there somewhere specific that is needs to go?
Hi Montse
I tried this code in Flash but it didnt work. is there somewhere specific it needs to go?
Thanks
This discussion is closed. You can start a new discussion or contact Articulate Support.