FLASH PLAYER LOADS, BUT NOT THE PRESENTATION

Hello

I have installed on my web server an archive of an animation generated with probably an old version of the product

The flash loader opens correctly (see snapshot) but the content doesn't display

Can you help me with this issue ? knowing that we don't have access to the source files, we just have the flash version of the e-leraning module which is supposed to work once it is uploaded on a webserver

maybe a track, in the console we see that the file art_plugins.xml is missing

 

thanks for your help

1 Reply
Alyssa Gomez

Hey Sylvie!

I have to admit, it's been a while since I've seen that Presenter player! It sounds like all you have is the published output file, is that right? And when you host this published file on a web server, the slide content is missing?

If you don't mind sharing that published file, hopefully our Support engineers can pinpoint what's going on here. Click here to send the file our way!