Help...Flash Video plays in Preview but stops abruptly when published for CD or LMS. No animation is set of the slide and slide prperties set to automatic.
You may need to upgrade your Flash Player to one that supports FLV and MP4 content. If that doesn't work, make sure that the published title and file path do not contain special characters.
Hmmm, did you have a chance to check that link? It may be that your published title contains special characters, like hyphens or underscores, which would cause a problem.
If you continue to have a problem, I would send us your published output as well as your source files. You can do that by following the instructions here:
If your courses are running fine outside of your LMS, it's most likely an issue with the LMS. You may want to take a look at this great article on troubleshooting Articulate/LMS issues:
If you feel the issue is related to something within your course, please create an Articulate Presenter package, then upload the zip file to our server so our support engineers can take a closer look. You can review how to do this here:
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. Thanks!
7 Replies
Hi Maureen,
Have you tried optimizing your presentation's settings for delivery to CD? This might help: http://community.articulate.com/tutorials/products/publishing-a-presentation-for-cd-or-other-local-destination.aspx
Hey Maureen,
Just found this too: http://www.articulate.com/support/presenter09/kb/?p=2203
You may need to upgrade your Flash Player to one that supports FLV and MP4 content. If that doesn't work, make sure that the published title and file path do not contain special characters.
Good luck!
Just ried optimizing but that did not solve the problem. Flash Player is updated. Argh!
Hmmm, did you have a chance to check that link? It may be that your published title contains special characters, like hyphens or underscores, which would cause a problem.
Hey Maureen,
If you continue to have a problem, I would send us your published output as well as your source files. You can do that by following the instructions here:
http://upload.articulate.com
Justin,
Was there a resolution to this issue? I am currently having the same issue with published courses in an LMS that previously worked without issue.
Thanks in advance.
Hey Paul!
If your courses are running fine outside of your LMS, it's most likely an issue with the LMS. You may want to take a look at this great article on troubleshooting Articulate/LMS issues:
http://www.articulate.com/blog/9-ways-to-troubleshoot-articulate-lms-issues/
If you feel the issue is related to something within your course, please create an Articulate Presenter package, then upload the zip file to our server so our support engineers can take a closer look. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. Thanks!
This discussion is closed. You can start a new discussion or contact Articulate Support.