FLV file shows as a white box and won't play!!

Jun 11, 2012

Can anyone tell me if I'm doing something wrong! When I convert a series of photos into a m4v movie and then convert it using encode I get a white box in the preview window that won't play or start.

I am using an old mac with parallels and am really gutted about no new iMac out today. (I'm maybe asking a lot of my old 2 GB ram iMac)

Any suggestions what I should do?

Ps I'm new to all this so try to keep the solutions really simple to follow!

Many thanks

8 Replies

Peter Anderson
Staff

almost 12 years ago06/11/12 at 3:16 pm (UTC)

Welcome to Heroes, Steven!

The first thing we can check, is to make sure you inserted the FLV properly. Take a look at this tutorial to see if you catch something you might've missed when you tried inserting it the first time through. The next thing I'd check, is to make sure your FLV complies with our Flash movie best practices.

Let us know if that gets you going in the right direction. Thanks!

Steven Johnston
Author

almost 12 years ago06/12/12 at 2:28 pm (UTC)

Thanks Peter

I have tried it a few times and it says the codec I am using may not be supported by Articulate. I downloaded K-lite so that media player would work but I seem to be getting drawn into a Windows nightmare. The videos will play ok in media players.

Any ideas?

Regards

Steven

Peter Anderson
Staff

almost 12 years ago06/13/12 at 1:07 pm (UTC)

So it sounds like you've already downloaded the below codec, yeah?

http://www.download.com/Media-Player-Codec-Pack/3000-13632_4-10749065.html

After installing this codec pack and converting your video file in Articulate Video Encoder again, did you insert the FLV file into your presentation and re-publish?

Steven Johnston
Author

almost 12 years ago06/19/12 at 5:08 am (UTC)

Hi Peter

I waited until I got the new ram for the mac and it has made a difference to the speed. I downloaded the codec that you added a link for and all seemed well. The photo's seem to convert to FLV ok, but when I saved them to the desktop they appeared and played ok using Quicktime or VLC etc but when I tried to add them to engage only the original avi or m4v format was available.

I have tried saving to the video folder within the a shared folder, but it shows the AVI icon, (file properties show that it is a FLV file). When I insert it I continue to get the white box instead of the video playing.

I'm starting to get under pressure with this program now, any other ideas?

Thanks

Steven

Steven Johnston
Author

almost 12 years ago06/19/12 at 6:23 am (UTC)

I've tried reinstalling encoder and all appears to work until you try to 'View Flash Video'. The Articulate FLV player opens and shows the correct time of the video but will not start to play.

The output video's play with Quicktime player, with some warning on VLC and will not play on Windows Media player or Windows Media player classic - Home Cinema.

All I am looking fir this to do is allow me to loop a few photographs into an engage slide. Any ideas?

Thanks

Steven

Peter Anderson
Staff

almost 12 years ago06/19/12 at 7:33 am (UTC)

Hey Steven!

It's starting to sound like the videos themselves may be the issue. I'd recommend submitting a case so our support engineers can take a closer look at what's going on. You can link to this url so they have the details of the case, and they may ask you to send them the video(s) as well, for testing. Thanks!