Font issue in Presenter '13

Hello all,

We're having some odd issues with fonts in courses.  The first issue is the notes pages.  The notes are formatted identically in PPT but they're not rendering quite the same in the Notes pane.  Some pages have darker fonts than others.  Is anyone else having trouble with that?

Also, we had an issue where part of bulleted listed was bolded, parted is not.  The unbolded section is rendering higher than the bolded, by about 1/4 of the letter height.  Again, these are formatted entirely the same save for bolding.  Is there a fix for this?

48 Replies
Ashley Terwilliger

Hi Jay and Jada,

Are you formatting the notes within the bottom of each slide, or in the Notes master? The latter will not work with Articulate Presenter. 

If you're formatting in the notes section of each slide and still seeing some inconsistencies, can you please create a Presenter package and share it with us here? 

Ashley Terwilliger

Hi Jay,

I see that Vira was not able to reproduce the behavior you initially described and shared a file for you to take a look at. She also offered the reminder that the Notes box on the bottom of your slides usually does not reflect the correct appearance of the font. To see the actual font's appearance, go to View > Notes Master. 

Christine Hendrickson

Hi there Scott,

Sorry to hear you're running into this as well.

Are you able to provide a screenshot of differences between the formatting?

Also, does this happen during preview or after publishing - or both? If this is happening after publishing, how are you viewing the files, locally or on a server?

Thanks!

Christine Hendrickson

Hi J and Scott,

I discovered last night that we are working on an HTML5 issue with notes formatting - but I'm not sure if this is the same issue that you're running into.

Could you provide a little more detail on when this is happening and what options you're using when publishing, please?

Thanks!

Christine Hendrickson

Hi there Siba,

I'm afraid I need to ask you the same thing - how are you publishing your content? Are you publishing and viewing HTML5 content? If so, I would recommend using a different option to see if the problem still exists. 

If you're not publishing for HTML5, please let me know.

Thanks!

Richard Karel

I'm using Presenter 13 and PPT 2013. I'm publishing to standard web (not HTML 5 format). I'm getting discrepancies in font sizes from one slide to the next in the notes section (viewed by clicking the Notes tab in published output). Very annoying.

Have changed Notes Master to Calibri (body) size 11. Have re-applied the master to every slide in the PPT file. Re-published and still have random size differences in Notes fonts from slide to slide.

Christine Hendrickson

Hi Richard,

Does this only happen when publishing, or does it look different during preview as well?

First, I would recommend checking your DPI settings on your machine, just to see if that may be the cause.

It may also help to try testing the project in a different web browser and/or to clear your browser cache, especially if you've viewed the project multiple times in the same browser. 

Second, how are you viewing the published project? Try to make sure you're not viewing the published output files locally. If you view a published Studio '13 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the article below for more information:

Tips for Managing Project Files

If you don't have access to a web server or LMS for testing, you cold always try out Tempshare. Just keep in mind that this server isn't officially supported by Articulate. Also, any content you upload here will be removed after 10 days. It's free and it may be enough time for you to test the project. 

Another option would be to sign up for Articulate Online. There's a 30 day free trial available, and that should be plenty of time to test the output and appearance of the text in your project. 

A third option would be to publish for CD. Just keep in mind that you'll want to launch the EXE file in the published output to view the project with the best results.

Please let us know how it turns out!

Thanks,

Christine

Leslie McKerchie

Hi Ugur and welcome to E-Learning Heroes!

There has not been an update on this issue as of yet.

If you format notes in PowerPoint by going to the View tab and clicking Notes Master, you may find that the formatting is wrong when you preview or publish with Articulate Presenter. This is a known issue. See this article for more information and solutions.