For the past 2 or 3 courses I've worked on, I've had an issue with the font size increasing when I preview/publish. I was recreating each screen, but now I'm working on a longer course, and I don't want to recreate everything. Has anyone ever experienced this? What can I do?
Thanks for the screenshot. It's possible that your PowerPoint file is corrupted, but I would recommend sending us your project files so we can confirm the issue. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
I've faced the same issue with one of my courses. It's curious that the same PPT was used in 2010 to publish and it worked fine. But we updated it this month, i publish, and the output font size on screen is small. Just the font size.
Just like Kim, on one slide I cut and paste the text, reformatted it, and published again, and the font size shows as normal in the output. I don't want to do this for 45 slides.
I'm experiencing the same thing, after upgrading to Win 07 and Powerpoint 2010. Recently reimaged my computer and re-installed Studio 09 for another reason (would not publish) but I had noticed this before that change. It seems to be somewhat random. Not all text in a ppt is affected and not all ppts are affected.
I don't see where either Sanjay or Kim submitted a Support case, so if you'd like to go ahead and send your Presenter files along to us we'll check out what's happening.
Also, here are a few things that you can check:
If you're using a DPI setting other than 96, you'll encounter erratic behavior in the desktop applications and the published output. There is an article here that explains this further as well as provides instructions on checking/changing yours if needed.
Can you view the presentation in a different web browser? If so, you may simply need to clear out your web browser cache.
If you've checked the above, and still need assistance, then you should simply send the Presenter Package so that it can be reviewed.
I'm still struggling with this issue as well. Seems to be random, I've rebooted, relaunched, reinstalled, reimaged, recreated, re-everything. Any new suggestions?
Were you able to check the items I previously mentioned? If so, please share your files with our Support team so that we can take a look. You'll want to prepare your Presenter files as described here.
I'm having similar issues - was this ever resolved? I'm not importing from PPT, I'm creating the storyline file from scratch. My issue is that on some slides my font size is smaller when previewing/publishing, but not on every slide.
Hi Brande - It looks as if all of the issues here are related to Presenter and not Storyline.
Are you utilizing the latest update, Storyline Update 5? You may want to pop over to the Storyline forums so that the Storyline community will see your issue and be able to respond.
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Now it's even happening on recreated slides. I have already cleared the cache. What else can i do?
Hi Kim,
Thanks for the screenshot. It's possible that your PowerPoint file is corrupted, but I would recommend sending us your project files so we can confirm the issue. Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Thanks!
Hi Peter,
I've faced the same issue with one of my courses. It's curious that the same PPT was used in 2010 to publish and it worked fine. But we updated it this month, i publish, and the output font size on screen is small. Just the font size.
Just like Kim, on one slide I cut and paste the text, reformatted it, and published again, and the font size shows as normal in the output. I don't want to do this for 45 slides.
Would you be able to help me?
Thanks,
Sanjay
Hi Sanjay,
Any chance we'd be able to take a look at your project files so we can help troubleshoot? You can upload them to us here.
I'm experiencing the same thing, after upgrading to Win 07 and Powerpoint 2010. Recently reimaged my computer and re-installed Studio 09 for another reason (would not publish) but I had noticed this before that change. It seems to be somewhat random. Not all text in a ppt is affected and not all ppts are affected.
Recreating the pages does not help.
It's killing me as I have many ppts to convert.
What's up with this?
Hi Susan and welcome to Heroes!
I don't see where either Sanjay or Kim submitted a Support case, so if you'd like to go ahead and send your Presenter files along to us we'll check out what's happening.
Also, here are a few things that you can check:
I'm still struggling with this issue as well. Seems to be random, I've rebooted, relaunched, reinstalled, reimaged, recreated, re-everything. Any new suggestions?
Hi Susan,
Were you able to check the items I previously mentioned? If so, please share your files with our Support team so that we can take a look. You'll want to prepare your Presenter files as described here.
I'm having similar issues - was this ever resolved? I'm not importing from PPT, I'm creating the storyline file from scratch. My issue is that on some slides my font size is smaller when previewing/publishing, but not on every slide.
Hi Brande - It looks as if all of the issues here are related to Presenter and not Storyline.
Are you utilizing the latest update, Storyline Update 5? You may want to pop over to the Storyline forums so that the Storyline community will see your issue and be able to respond.
Sorry for the mispost! I'll move over to the correct forums!
No problem at all Brande, just want to make sure you get the support that you need
This discussion is closed. You can start a new discussion or contact Articulate Support.