13 Replies
Brian Batt

Hi Tammy,

Try changing every option to default that you can including video size, bitrate, FPS, audio sample rate and audio bitrate.  Also, change the encode 2 pass to no.

Finally, download & install the K-Lite Codec Pack:

http://www.free-codecs.com/download/K_Lite_Codec_Pack.htm

The full version should be fine.  

When installing it, always select the defaults.  Do not change any of the settings that it recommends (just clicking next the whole time should work).  Then, restart your computer & try to re-encode the file.