Major problem! Powerpoint is now freezing evey time I try to use Articulate. I have four courses due and was doing the final tweak to a quiz when everything froze. I've repaired/reinstalled Articulate from the Control menu twice and am now uninstalling Office 2010 and will reinstall that as well. I can't publish, preview, etc. Articulate is just not working.
Can I reinstall it online instead of trying to repair from within or is my internal reair using online assets anyway?
Sorry for the sudden trouble. Go ahead and submit a case to our support staff and they'll give you quick, individual help to get this sorted out. Thanks for your patience!
I uninstalled MS Office 2010 and reinstalled it and then, once again, repaired Articulate. Everything seems fine.
But one of my four courses is narrated and I seem to have lost the audio somewhere in all this. I can re-do it of course, but do you know if the files are stored anywhere that I can pick them up and import them back into the presentation?
5 Replies
Hi Jon,
Sorry for the sudden trouble. Go ahead and submit a case to our support staff and they'll give you quick, individual help to get this sorted out. Thanks for your patience!
I uninstalled MS Office 2010 and reinstalled it and then, once again, repaired Articulate. Everything seems fine.
But one of my four courses is narrated and I seem to have lost the audio somewhere in all this. I can re-do it of course, but do you know if the files are stored anywhere that I can pick them up and import them back into the presentation?
Thanks
Glad to hear you got the initial issue resolved, Joe. Here's our article on common reasons and solutions for missing audio. But if you aren't able to recover your audio with those pointers, feel free to open up a case with our support staff. Thanks!
You guys are great! Thanks, Peter. I found an old PPTA on my backup drive and used it as directed in the link. I got my audio back!
Thanks so much.
Jon
That's awesome news, Jon! Thanks for your all your patience
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