I've seen that error when users are working from a network or USB drive. You'll want to ensure that your presentation is located on your local drive. If that's not the issue, here are some other ideas:
It's possible your installation of Parallels might be interfering. Did you have a chance to review our best practices for using Articulate with Parallels? Have a look:
If you continue to have issues after following those pointers, please feel free to Create an Articulate Presenter Package and upload the zip file to us, and one of our support engineers will be happy to help you find a solution. You can do that here:
Please include the url to this thread when submitting your case, along with any other pertinent information that will assist our engineers. And feel free to leave your case number so that I can follow it personally. Thanks!
5 Replies
Hey Eye-D!
Have you checked to make sure you have a current version of Flash, as well as meeting the other minimum system requirements?:
http://www.articulate.com/support/presenter09/kb/?p=292
I believe I have all the minimum system requirements, as I was able to publish the first 2 modules without a problem.
But will check as soon as I get home.
Does that error mean anything specifically?
I am using articulate on a mac, via parallels.
Thank you!
Hi Eye-D,
If you have Avast antivirus installed, the publishing process may not complete. For more details on this issue, please see:
I am not using a USB or have avast installed.
It is publishing the modules I made just fine. But not publishing the ones someone else made.
The others were made on Windows 7 with PPT 2007.
I am running Win XP and PPT 2007, on Parallels. Could this be the reason?
I really need to find out what is going on! I have about 10 modules that I need to publish! Thank you!
Hi Eye-D,
It's possible your installation of Parallels might be interfering. Did you have a chance to review our best practices for using Articulate with Parallels? Have a look:
http://www.articulate.com/support/presenter09/kb/?p=1559
If you continue to have issues after following those pointers, please feel free to Create an Articulate Presenter Package and upload the zip file to us, and one of our support engineers will be happy to help you find a solution. You can do that here:
http://upload.articulate.com/
Please include the url to this thread when submitting your case, along with any other pertinent information that will assist our engineers. And feel free to leave your case number so that I can follow it personally. Thanks!
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