3 Replies
Leslie McKerchie

Hi Sarah!

Are you working locally from your hard drive? Are you having difficulty with just this file or with your software in general? Can you add this mp4 to a new project without difficulty?

If you are having problems with your software in general, it may be good to conduct a repair.

If it's just the one file, I would try this:

  1. Open a new, blank presentation in PowerPoint.
  2. Go to the Home tab, click the drop-down arrow beside New Slide, and choose Reuse Slides.
  3. In the Reuse Slides panel, click the Browse button and choose Browse File.
  4. Browse to your original PowerPoint file and click Open.
  5. At the bottom of the Reuse Slides panel, mark the box to Keep source formatting.
  6. Right-click the first slide in the Reuse Slides panel and select Insert All Slides.
  7. Save the new presentation and republish.

Note: Articulate resources, such as audio and video, will need to be inserted again into the new presentation. You may need to export the narration from your original presentation, then import it into the new presentation.

Deborah Barnard

We just resolved this issue for our site. I had multiple user accounts for myself and three different desktop views. My default desktop actually pointed to a network drive so when I published, it was not to my C drive which is the suggested (required???) location for publishing. I had to get my desktop back to my C drive, totally disconnect from the network, uninstall, reinstall and it works now!!!

Leslie McKerchie

Whew! Glad you were able to get that sorted and thanks for sharing your solution with the community.

Yes, working on your C drive helps to prevent erratic behavior and is what we recommend. Working otherwise is not supported by Articulate.

Also, FYI, replying to the forums via e-mail attaches your signature, but you are welcome to pop in and edit that if needed.