6 Replies
Sheila Anderzunas

Hi Brian, I have tried everything.  I tried saving the picture in other formats with no help.  You see, when the picture is in *.gif format, the canvas is transparent and only the logo shows.  If the image is in, say, *.jpg, then you see a black border around my logo.  Not pretty

I have attached the *.gif file for review, if you think it would help.

Brian Batt

Hi Sheila,

I would suggest you submit a case by following the steps below.

Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 

Send to Articulate Presenter Package – Articulate Presenter ’09 Help

Upload the resulting zip file from your computer to our server using this upload form: 

Articulate Support - Upload Your Files for Review 

Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.