Hi - we just recently upgraded to '09 and love it. However, I am noticing that my main logo (*.GIF) does not appear on my first slide. I have searched the forums and did not find anything related to my problem. TIA!
Hi Brian, I have tried everything. I tried saving the picture in other formats with no help. You see, when the picture is in *.gif format, the canvas is transparent and only the logo shows. If the image is in, say, *.jpg, then you see a black border around my logo. Not pretty
I have attached the *.gif file for review, if you think it would help.
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
6 Replies
Hi Sheila & welcome to Heroes,
Have you tried right-clicking the image & then selecting "save as picture" & then reinserting it into your presentation? Does that resolve the issue?
Hi Brian, I have tried everything. I tried saving the picture in other formats with no help. You see, when the picture is in *.gif format, the canvas is transparent and only the logo shows. If the image is in, say, *.jpg, then you see a black border around my logo. Not pretty
I have attached the *.gif file for review, if you think it would help.
Hi Sheila,
Can you try the file that I've attached? I've converted it from GIF to PNG.
Hi - I inserted the picture, saved, went to Preview and the picture did not show.
Hi Sheila,
I would suggest you submit a case by following the steps below.
Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here:
Send to Articulate Presenter Package – Articulate Presenter ’09 Help
Upload the resulting zip file from your computer to our server using this upload form:
Articulate Support - Upload Your Files for Review
Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09 which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so we can follow up with you in the forums.
OK - packaged and uploaded. Thanks again!
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