Google Chrome - Course not displaying correctly

Hi all,

The other thing that is happening in Google Chrome. If have a quiz has a scroll bar in it and the user selects all the correct answers and scrolls to the bottom of that quiz question the course says: You can not proceed until you scroll to the bottom of the page. The user has scrolled to the bottom of the page and it still will not allow her to progress.

Any assistance would be most grateful.

Jill

Hi Jill,

Chrome is starting to block Flash, so it sounds like you're viewing the HTML5 version of your content. Do you know if you have Adobe Flash Player updated and enabled in Chrome?

Hi Alyssa,

Thank you so much for your advice. I have changed our setting and switched on flash and it is working perfectly.

Jill

Great to hear, Jill! Thanks for the update. :)

Hi Alyssa,

Another question for you. We have been told Google Chrome, IE, etc. may not support flash at all into the future. I notice in the published output for our Articulate Studio 13 courses that a number of the files have SWF or FLV at the end of the file name.

Are engage encounters, quiz maker, etc flash based? What is the work around for this? Will Articulate software applications be moving away from publishing flash based content?

Many thanks

I am glad this has been brought up.  I am having a considerable number of users that are experiencing the "scroll to bottom" issue (see attached screenshot).

It is clear that they are using the HTML5 player by the URL.  What can be done about this?  The answer is not  that they must use the flash version as we all know where that is heading.  

I used to be able to tell all of my users that Chrome is the way to go to watch out presentations, but that all may be changing now.

Rob, 

Thanks so much for confirming you have the same issue as us. We have 135 eLearning courses available on our LMS which this issue is causing chaos for our users. We have a work around at this point, but it literally means republishing each of our courses. Here is how we are manually managing this: 

• Go to player properties in quiz maker
• Go to answer submission 
• Remove the "tick" from the field that states "require user to scroll" 

I agree Rob, we need a long term solution as we know where flash is heading. 

Hope this helps

Jill,

Thank you for the information.  I definitely will have to republish my courses as well.  We have a state law mandated 8 module 4.5 hour safety course that all high / middle school coaches in the state of KY have to watch every two years, so I have about 80 completions per day on each of the 8 modules, and Chrome users are screaming!

Thanks again!

Ouch!  Looks like you have to do that for each question within the presentation?  Any way to apply that "untick" globally that you have found out?

Hi Jill, 

Chrome has started to block Flash by default, and a few other browsers may head in that direction too. We have some documented information on that here with steps that you can use to show the HTML5 output.  You can see in that article with the release of Articulate 360 we were able to make a major shift towards publishing HTML5 first or HTML5 only output. 

If you have removed the setting for "require user to scroll" and it's still giving that error message we'd want to take a look at the .quiz file or the Presenter package where you've inserted it. 

Sadly Rob, there is no way to apply that setting across all quiz slides. 😕

Unfortunately, I am still getting users that are getting the "require user to scroll" issue, even though I spent about 5 hours Friday morning unticking the "require user to scroll" on the quizmaker player.

Attached is my presenter package for review.  This morning, it was Question #2 that a user had issues with in this particular module.

Please advise.  I need this corrected as soon as possible as, at the start of the school year, we have a very heavy (80-100/day) take each one of these courses.

Hi Rob,

When I opened that course and checked the quizzes they still had the setting to "require user to scroll" but the first two questions weren't long enough to include a scroll anyway. I made the change to the first question and published it for web so I could upload it to Tempshare (I forget to disable restricted navigation so that you could get there sooner so just click through). Can you test that one for me in Chrome (the link points to the HTML5 output)? 

Also can you share a link to your course where you have it hosted?? 

That is interesting - when I open the presentation, go to each question, open in it quizmaker, then within quizmaker, click on "player" - all of them have the check removed.  Is there a disconnect there?  Am I going to the wrong place?

Nope - that's the right place. If you download the Presenter package you shared here, are you still seeing those unselected? I'm curious if you could try opening Quizmaker to open the individual quiz files from the Presenter package there and save and close? 

Also, were you able to test my link (for at least the first question)? 

Hi,

I will be interested to see the outcome of this. Even after enabling flash in Google Chrome this is still occuring. Actually its happening in IE11 also. Why all of a sudden has this happened to the courses?

It is terribly time consuming manually going through every course turning this feature off. 

Will Articulate be upgrading the old Studio 13 siftware in the near future or should we just move to 360? 

Cheers

Jill

Hi Jill,

With Articulate 360 we did a major rewrite to our publishing engine to have HTML5 first and HTML5 only output - that's not a feature that we can push back to Studio '13 or Storyline 2. 

We've also been continuing to add more feature parity between Flash and HTML5 and increased the support for a number of browsers. So a big push from our end towards HTML5 knowing that Flash is running into more issues and that Adobe is ending support as of 2020.  You can read a bit more about our shift towards HTML5 here.  

Were you able to test this link I shared as well to see the forced scroll? I didn't experience it after changing the setting on the first question slide.

Hi Ashley,

Thanks for your email. It looks like we will be moving to Studio 360.

I have not tested the link, as the course did not belong to me. Could you please explain how you did the forced scroll?

Many thanks

Hi Jill,

I changed the setting to uncheck "require user to scroll" on that first question. Rob mentioned changing it, but I still saw it applied when I opened his course project. 

The link is shared here in the public forums, so you're welcome to test it yourself. It was on Tempshare so it's only live for a few more days (initially it's 10 days total). 

Let us know if you have any questions when upgrading to Articulate 360!

So I thought we were supposed to uncheck require user to scroll?  Was that not correct?

Sorry Rob - my typing didn't match my brain yesterday! I unchecked that option. 🙂