Has your presentation ever not saved a player template style?

Hi all,

I'm dealing with a quirky problem here. Our client originally chose to have a sidebar style for their elearning and has since chosen no sidebar format. So, I've created a new player template based on their request. When I preview the elearning it uses the correct player template and looks as it should. I've saved it. Closed it. But when I open the file again or publish it, the file reverts back to the original player template I had created. I don't now how to correct this issue.  Any thoughts? I'm using Articulate Presenter 2009.

3 Replies
Christine Hendrickson

Hi Julie,

It does sound like something's happening and keeping the project file from saving correctly. 

I recommend confirming that you have a supported version of Office and PowerPoint installed:

Articulate Studio '09 requires a 32-bit desktop version of Microsoft Office.

Presenter ’09: PowerPoint 2000, PowerPoint 2002 (PowerPoint XP), PowerPoint 2003, PowerPoint 2007, or PowerPoint 2010 (32-bit only)

See this article for more information on system requirements for Studio '09.

If the issue continues, please make sure that you're working with local project files:

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

At this point, it's a good idea to determine if it's the installation or the file causing the problem. Try creating a new project in PowerPoint/Presenter '09 and apply your template. Save the file to your desktop and give it a short name. Close the file, then reopen the file - do you see the same thing? If not, it may be specific to the file. If so, it may be a problem with the installation. 

If it seems like this happens with all of your projects, please try repairing Studio '09:

Articulate Support - How to Repair Articulate Studio '09

If you're still experiencing these issues, please try the following troubleshooting steps:

Unexpected or Erratic Behavior in Articulate Studio '09

Let me know if you try all of those suggestions and still don't see the changes saving correctly in your project.

Best,

Christine