Having technical issues

Nov 02, 2011

Hi there 

When going to publish or preview a presentation I am getting this message

PowerPoint experienced a serious problem with the "articulate presenter ribbon" add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?

I did an installation repair yesterday and it hasn't helped. I have put in a support request but wondered if anyone else had encountered this problem. 

Cheers

Julie

1 Reply
Sarah Tinson

Hi Julie,

I've had it a few times, but just followed the instructions here to repair.

http://www.articulate.com/support/presenter09/kb/?p=2828

This is the orignial post where I found that link;

http://community.articulate.com/forums/p/5329/29265.aspx#29265

Or, if you've already done that then I am no help whatsoever!

Good luck

Sarah.