I have been trying all day to publish this Power Point and the video will play in the thumb nail but once published it does not open at all. I've tried .swf, FLV and mp4 none of which worked when I published the PowerPoint.
Preview is not an accurate representation of a published file. To get any videos to play in your published content they must be inserted via the presenter tab and choose insert flash file.
When you say Presenter Tab do you me the Articulate tab in Power Point? If so that is what I did to insert the file. I went to the Articulate tab and interested the movie that way...
Where is your video? Is it on a shared drive or USB stick?
If its on a shared drive try putting it on the desktop and linking to it there.
Check that the video doesnt have any special characters in the filename, that the path length to the video is less than 256 characters. Also check your publish path length is less than 256 character. Finally it might be an encoding issue, how did you encode it? If you have access to the articulate video encoder try running the source through that
If you've included videos in your Articulate content and find that they do not play in your published output, please review this article for some common reasons and solutions. If you continue experience trouble, please open a support ticket. Here's how:
1) First, create an Articulate Presenter Package of your presentation as described here.
2) Then upload the resulting zip file from your computer on the second page of this form.
3) In the Comments field, include the slide numbers where the issue occurs. Please be as detailed as possible with your description.
We''ll attempt to diagnose what's happening when we receive your upload. Thanks!
Hey Mike - This thread is a bit dated and that may not be of assistance to the users here, but could certainly assist others that run across this thread in the future. Thanks for popping in to share.
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Have you imported it via the presenter tab? Only video inserted as a flash video this way will work.
The file needs to be an flv or mp4
Hi Phil! Thanks for replying!! I have a deadline and this has to be done by tomorrow!! UGH... I am using the Articulate ribbon in Power Point...
When I preview it before I publish it works perfectly... It makes NO sense...
Preview is not an accurate representation of a published file. To get any videos to play in your published content they must be inserted via the presenter tab and choose insert flash file.
Sorry didnt read your previous post, can you post the video so I can give it a try?
When you say Presenter Tab do you me the Articulate tab in Power Point? If so that is what I did to insert the file. I went to the Articulate tab and interested the movie that way...
Where is your video? Is it on a shared drive or USB stick?
If its on a shared drive try putting it on the desktop and linking to it there.
Check that the video doesnt have any special characters in the filename, that the path length to the video is less than 256 characters. Also check your publish path length is less than 256 character. Finally it might be an encoding issue, how did you encode it? If you have access to the articulate video encoder try running the source through that
Here it the file... Thank you so much for your help!
I'm working on a MAC and running VMware that has Window's 7 on it with Office 2007
I exported the video right from Captivate... into mp4...
I have inserted into an file and it plays fine I chose
when user clicks next and movie plays independently of slide
in the options at the bottom of the insert dialogue.
I am using a Mac using parallels and inserted it from my desktop and published to the default location. there is nothing wrong with the video.
Any other Idea's... I'm ready to pull my hair out!
I tried your settings and nothing... I even tried a new ppt file and just added the mp4 file from the desktop and nothing!
There is really nothing else to do, you could report it to articulte.
There is nothing wrong with the video, it must be either the way you are inserting it, the path length before or after publish.
Sorry this should work, and it does on my machine
Here are the errors I am getting...
Phil, I got it! You were right it was the character length that was causing the issue!
Can you explain how you fixed this? Im having the exact same problem it seems. Works in preview but no go when in a browser? Works on the mac fine
Welcome to Heroes, Jeff!
If you've included videos in your Articulate content and find that they do not play in your published output, please review this article for some common reasons and solutions. If you continue experience trouble, please open a support ticket. Here's how:
1) First, create an Articulate Presenter Package of your presentation as described here.
2) Then upload the resulting zip file from your computer on the second page of this form.
3) In the Comments field, include the slide numbers where the issue occurs. Please be as detailed as possible with your description.
We''ll attempt to diagnose what's happening when we receive your upload. Thanks!
I have had to publish in .WMV format to make it work on projects.
Hey Mike - This thread is a bit dated and that may not be of assistance to the users here, but could certainly assist others that run across this thread in the future. Thanks for popping in to share.
This discussion is closed. You can start a new discussion or contact Articulate Support.