Help! My audio clips are disappearing!

May 24, 2012

Hi All - I hope someone can help me with this issue.

I'm using audio clips from PowerPoint's audio clip organizer and they sound fine in my presentation. However, when I publish my course with Presenter 09 they audio clips disappear. 

Does anyone know why?



1 Reply
Peter Anderson

Hi Michael, welcome to Heroes!

Mind sending us your files so we can take a look? Please create an Articulate Presenter package, then upload the zip file to our server. You can review how to do this here: 


Send to Articulate Presenter Package – Articulate Presenter ’09 Help


Upload the resulting zip file from your computer to our server using this upload form: 


Articulate Support - Upload Your Files for Review 


Please be sure to include a description of your issue, your version of PowerPoint, version of Windows and version of Presenter '09, which you can find in Help and Support -> About Articulate Presenter. Please also include the URL for this thread so I can follow up with you personally in the forums. And feel free to come back and leave your case number here so I can keep a close eye on it. Thanks!

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