Help, my machine is strange

Apr 19, 2012

Hi Guys

I really need some help, I installed some hardware on my machine which seems to have messed up my Articulate programs

I keep getting AP06 has had to close errors, also my version of Studio has changed to be an evaluation copy.  If I have admin rights on my machine Studio reverts back to being an authorised version.  IT dont want me to have Admin rights, but are a bit stumped any help would be appreciated

Thanks

Phil

2 Replies
Justin Wilcox

Hey Phil.

I would start by going through the steps outlined here:

http://www.articulate.com/support/presenter09/kb/?p=2425

Also, you are probably going to want to log in as the admin and deactivate Presenter through the Help menu. Then you should log in as the user and activate the software as the user. Presenter can only be activated by one user so it sounds like your admin profile activated it first so your non-admin account is the one that actually needs to activate the software.

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