HELP! Player will not launch!

I just finished a CBT and emailed it to my boss, but when she followed the instructions in the email, the presentation did not launch. We turned off the pop-up blocker and still had no luck. Please advise. I have encountered this problem for years and need to understand why it happens and what instructions I should give my audience members so that the player will lanuch in an Explorer Window.

Kind Regards,

Kendra Haddock

2 Replies
Peter Anderson

Hi Kendra!

I'd bet that it's a local security restriction causing the problem. If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. This article should help get the course up and running properly. 
Let us know...
Thanks!
Christine Hendrickson

Hi there Kendra,

Can you share a little more information on how you're emailing the project to your boss and how you'd like her to view it?

First, are you wanting her to be able to modify the project, or just review it? 

If you're wanting to share the actual project files with her, so she can work on it or make changes, you could share a Presenter Package with her. 

If, however, you're just wanting to share the project with her for review, try to make sure you're not just sharing published output files with her. If at all possible, try to upload the course to a web server or LMS and share the link with her. 

If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:

If you need to be able to email the content to her for review, you could publish for CD as suggested in the article. After you do so, zip and email the course files. Just be sure to instruct her to extract the files before launching the .EXE file.

I hope this helps!
Christine