Hidden Slide

Can you tell me what settings need to be changed so that the user has the option to view a particular slide. This is causing problems with our lms. When the user does not click the “question mark” to bypass the navigation slide, the slide does not enable. It’s says active as a slide that was not viewed.  When the user acutally has the option to view.
Only when the user clicks the “question mark” does the slide enable. The settings are set on the quiz results and not the slides viewed.

Any help would be greatful!


7 Replies
Tesa Long


Please see below.

Slide Example


1. If the user does not click the “help button” this is what the screen looks like.


2. If the user clicks the help button this is what the screen looks like.

3. In our LMS when the user does not click the help button, the module does not send a complete status.


Tracking Quiz results and not the slides viewed. It is my understanding the at help button is a hyperlink.



Tesa Long
Human Resources
Training Specialist
4851 LBJ Freeway, Suite 100
Dallas, TX, 75244
(469) 791-3300
Direct: (469) 791-3370


BenefitMall.com | Latest Announcements and News
[cid:image5ac24d.PNG@e5ae66f3.4ab08c26] [cid:imagef8e773.PNG@213883fb.47893830] [cid:imagedec4ee.PNG@606b311e.48be90cb] [cid:image24e436.PNG@4e09b299.439ef633] [cid:imageae13f7.PNG@b6b9221f.468c9807] [cid:imagef07d2d.PNG@77367a8e.4bb0b1fa]

Ashley Terwilliger-Pollard

Hi Tesa,

Responding via email doesn't include any images or attachments as a part of your reply, so you'll need to visit this particular forum page to upload the attachments.

Additionally when you respond via email your signature is included so you're welcome to edit the post to remove that information if you choose. 

Ashley Terwilliger-Pollard

No worries Tesa - it looks like you shared the same word document with the screen shots that you shared previously. You may want to look at testing the course at SCORM Cloud which is an industry standard for LMS testing. If you're tracking and reporting off the Quiz results slide, that should be what is passing your completion status vs. the user visiting all the slides. 

As far as it being a hyperlink, it's a hyperlink to a slide within the course, so if your LMS is tracking slide views, it'll still count as the same as a standard slide. 

Ashley Terwilliger-Pollard

No problem Tesa - and you may want to share the SCORM Cloud results with your LMS team to help them track down what the issue is. Additionally you could look at enabling LMS debug mode to see what information is being passed back and forth.  Perhaps having that will help your LMS tell you what element they're pulling from.