How Do I Submit a Ticket?

Oct 21, 2013

I have a fairly technical issue having to do with the formatting of a Presenter '13 AU file (for AICC publishing).  Do I submit that here, or do I open a ticket via the Articulate Support site?

FYI - I tried to submit a ticket via the Articulate "Submit a support ticket" link: (

However, I can't figure out how to submit the ticket.  Once I fill out the requested info (name, email address, etc.), the only option available is "Start Your Free Trial."  I already have a licensed copy of Presenter, so I don't need another free trial.  I just want to submit a technical question.  How do I do that?

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