So when you have a platform that runs both HTML 5 and Flash how do you know which one is actually running?
When you hit a new course built with HTML5 turned on, on an ipad it runs. So this must be HTML5 because in the past nothing ran. Same for IE v11. Didn't run, now it runs.
But on Microsoft Edge which supposedly supports Flash and not HTML5, nothing runs at all!! Why not?
And on Firefox which supposedly works for Flash but not HTML5, how do I know what is running?
Here’s how Presenter determines which version of your content to display when learners view it:
Learners will see the Flash version of your content if their browser supports it.
If learners are using iPads or Android tablets and you selected the Articulate Mobile Player (AMP) option when you published, the course will launch in AMP. (If they don't have the app installed, they'll be prompted to install it.)
If learners are using iPads and you didn't select the AMP option when you published, but you didselect HTML5, the HTML5 output will launch in mobile Safari.
If they're using some other non-Flash compatible browser and you marked the HTML5 option, they'll see the HTML5 output. (For a list of supported browsers, click here.)
So how come I can't get Microsoft Edge to run the course at all? What am I missing. Based on what you say here, ME should attempt to launch the Flash version of the course.
You are correct, Microsoft Edge on a Windows machine is a supported viewing environment and this is the kind of thing that we would want to test in support to see if we can duplicate.
I asked above "And on Firefox which supposedly works for Flash but not HTML5, how do I know what is running?"
This is important because both work. We are having a very specific problem with the suspend data related to the quiz being corrupted that we have been tracking. Student having these problems opened the lesson at some point on an ipad/android or Firefox.
I tested firefox and the lessons open fine with or without flash enabled.
So we have a situation where the lessons and quizzes work on Chrome (supported), IE (non supported) and Firefox (non supported).
When will other platforms be supported because dealing with the unwashed masses on the internet and telling them they can only use this or that is untenable. Especially when it works (just with the occasional bug).
Hi, Deborah -- Thanks for your reply and so sorry for your frustrations! While I do not have any information about when other platforms might be supported in the future, I did want to let you know you are welcome to share your comments and suggestions with our Product team via this form.
5 Replies
Hi Deborah!
Here’s how Presenter determines which version of your content to display when learners view it:
So how come I can't get Microsoft Edge to run the course at all? What am I missing. Based on what you say here, ME should attempt to launch the Flash version of the course.
You are correct, Microsoft Edge on a Windows machine is a supported viewing environment and this is the kind of thing that we would want to test in support to see if we can duplicate.
I asked above "And on Firefox which supposedly works for Flash but not HTML5, how do I know what is running?"
This is important because both work. We are having a very specific problem with the suspend data related to the quiz being corrupted that we have been tracking. Student having these problems opened the lesson at some point on an ipad/android or Firefox.
I tested firefox and the lessons open fine with or without flash enabled.
So we have a situation where the lessons and quizzes work on Chrome (supported), IE (non supported) and Firefox (non supported).
When will other platforms be supported because dealing with the unwashed masses on the internet and telling them they can only use this or that is untenable. Especially when it works (just with the occasional bug).
Hi, Deborah -- Thanks for your reply and so sorry for your frustrations! While I do not have any information about when other platforms might be supported in the future, I did want to let you know you are welcome to share your comments and suggestions with our Product team via this form.
This discussion is closed. You can start a new discussion or contact Articulate Support.