how fix System.IndexOutOfRangeException?
Apr 30, 2014
By
joel tabasco
Hi
I work in a training center for employees and i have a problem with the presenter 13
we already have de liscence of articulate 09 but im trying articulate 13 for muying it later
every time i publish appears an error message: System.IndexOutOfRangeException
i have uninstalled and installed but the error still appearing
the articulate 09 works perfectly but i need to incorporate html 5 and i really need presenter 13 works
i hope anyone can help me
8 Replies
Hi Joel -
Is there a chance you have both 09 and 13 installed on the same machine?
my boss have the licence of studio 09 and it is installed in his computer but he want to buy 13 for my computer to include html5 presentations then
fist i installed studio 13 for a try, it work perfectly then the error starts to appear after a few days, i uninstalled the studio 13 and installed the 09 and it worked, then i unistalled 09 and i installed 13 again, the error still there.
Hi Joel and welcome to E-Learning Heroes!
Would you be able to package your course and submit it to us to have a look.
Hi. I can't install Art Pres 09 on my Window 7 machine.
I'm getting the "Unhandled exception has occurred in your application..." error. So I've followed the directions provided by this forum to unistall .Net and then re-install, but when i try to re-install I get a this error:
I don't have Vista and can't proceed past this point. Is this common? Can anyone help? Thanks in advance.
Hi leslie
take a look of it
thank you
May be you have to uprade you .NET framework to 3.5 or latest. My articulate studio '09 works with that.
Hi Joel!
Thanks for sharing your file. I am able to reproduce this error as well, so I will reach out to another Staff member and get back with you. Just wanted to provide an update.
Hi again Joel!
It looks like your file had a lot of corruption.
Slides 1-5 were rebuilt and slides 6-29 are just images of the slide content.
This confirms that re-creating the content resolved the issue and you may want to rebuild the content on slides 6-29 if you plan to update in the future.
I'm not sure what caused the corruption, but I wanted to share a couple of things with you:
When creating, editing, and publishing Articulate Presenter '13 courses, be sure you're working on your local hard drive (typically your C: drive). Working on a network drive or a USB drive can cause erratic behavior, such as file corruption, an inability to save changes, and loss of resources.
Also, you may want to keep your name paths shorter as that can cause issues as well. There is a great article from Microsoft if you want to take a look.
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