How to Add Articulate Presenter IPC Handler

Hi there, Stephanie!  When you were upgraded to Office 2016, do you know if Studio 360 was reinstalled?  I would recommend uninstalling and reinstalling Studio 360 as a first step.

If at that point you still aren't seeing the Articulate tab appear, let me know, and we'll dig in further.

Thanks, Crystal! Apparently, the person who installed it for me missed a step. All better now.

That's great news!  You never know when the computer gremlins are going to show up.  Glad you're sorted.

I have the same issue.  IT has been working on it for a couple of hours without success.

I'm using Win10 and Office 2016. I have the newest version of Studio installed, but Articulate will not appear in the PP ribbon. 

I've been a Presenter user for 10 years and have never had this issue until I got this new laptop. Looking for suggestions.

Do you think that I should have our IT department uninstall and then re-install Studio? I had the problem BEFORE updating to the August 2018 version of Studio 13. It continued after installing the update.

Hi, Joyce! Sorry you've also come across this problem. We can help!

I second Crystal's suggestion to uninstall and reinstall Studio as a first step. Additionally, I'd verify the PowerPoint Trust Center Settings, just to cross that off the list. ☑️

Here's how:

1. In PowerPoint, go to the File tab on the ribbon and click Options.
2. Select the Trust Center tab on the left side of the window that appears.
3. Click the Trust Center Settings button on the right side of the window.
4. When the Trust Center opens, select the Add-ins tab on the left.
5. If the box is marked to Disable all Application Add-ins, uncheck it.
6. Click OK twice, then restart PowerPoint for the changes to take effect.

Let us know how you and your IT team make out after!

We've come across a really odd issue.  Users with administrative rights for my computer (IT Staff) can see the Articulate tab in PP. Because I do not have admin rights, I can't see it, and therefore can not access the program features to add characters, record, sync, publish, update an existing course, etc. I can however, insert a Quizmaker quiz from Quizmaker and an Engage interaction from Engage. Any further suggestions?

Thanks for those details, Joyce.  Here's what I would recommend at this point.  With the help of your IT staff, set Presenter to run as administrator under your profile:

Hopefully, once they enter their credentials and make that allowance, Presenter will operate with full permissions.

If that doesn't work, can you let our support engineers know?  You can reference this discussion URL in your case so they have some history!

Let me know how you make out.

That's a good thought, but since I don't have admin rights to my computer, it is not workable. I'd need to have an administrator log me in every time I restart.

Thanks for reaching out to our Support Team, Joyce! I see that my colleague Ryan has been assigned to your case, so he'll be in touch soon with additional ideas. 

Hello all. I have a user in my organisation who is having the same issue Joyce had. I installed the app correctly and she was using it without troubles. The Power point add-in suddenly stopped working after a couple of days. I am an administrator and each time i log into her computer as an admin, Articulate add-in works with no issue. I have changed the properties of the app and enabled all users on the computer open the file as administrator but to no avail. I need to know how Joyce was able to fix her problem. Obviously, its a year ago. Any help would be great.  Thanks

Never mind guys. I fixed it. It was the "Disable all Application Add-ins" in Trust center. I unchecked it, uninstalled Studio 360 and reinstalled it. Issue fixed.