HTML5 - Are you having problems with iPad display?

The thing that I have noticed on my iPad is that I see the very first animation "blink" when the slide first appears.  In other words, if the first animation is displayed 3 seconds into the slide, you'll see it flash before the appointed time.  This is a bit annoying, but I guess you can always put in a "dummy" animation off the edge of the slide.  

I'm seeing a lot of that, too, Scott. It's an annoyance but not a show stopper.

my animations play with a preloader on my ipad all the time because the preloader for studio doesn't seem to work so well on html5 mobile

Mike, can you elaborate? Are you using some browser other than Mobile Safari on your iPad?

No.  We test on mobile safari, iOS 5, 6, 7 on iPad 2 and 3.

I have 30 second animation that begins when you click on a link to open it up on a "hidden slide"

It has a synced animation sequence done in the whole "Sync animations" area of Studio 13.

It plays perfectly fine in desktop flash, even desktop html5....however on iPad mobile safari...one of 2 things happen

1. It seems like the animation starts before the preloading is complete and the graphic of the preloader circle stays in the center of the screen the entire time
2. It loads a base image and no animation or narration happens. Navigating off and back on will make it play.

I just tried my project on a brand new iPad Air with 32GB on someone else's high speed DSL. The problems with disappearing graphics is still happening. I have seen this happen on someone else's presentation, too. Also, on the iPad Air, a new problem. One slide did not play its audio until I clicked Prev, and then Next to reload the slide.

If anyone is experiencing any of this please chime in so we can compare notes and try to figure out what is causing this. It's an extremely severe issue. I will say that my projects use a lot of animations and each slide may contain a dozen or so graphics (in total). I'm not sure if that is related to this problem, but discussions with others is the only way to tie this down. I can't be the only person on the planet experiencing this.

Here's one of my project that shows the problem. It is completely random. About 25% of the time it may run through with no glitches. Most times, images that should be there just aren't. This will happen on 3-5 sides at random. (Difficult for some people to recognize since you wouldn't know what should or should not be shown in many cases.)

http://www.goldsealgroundschool.com/private-lessons/conventional-instruments/presentation.html

 (Again, the problems only appear on the iPad. Works perfectly in Flash.)

Hello Russ, 

I am also having a wide variety of problems.

Sometimes courses will not launch and other times the spinner is constantly on top of the slide. 

Greg

Definitely some strangeness going on, Greg. I'm not having any problems with presentations not launching, although I am seeing slides occasionally freeze and become unresponsive. Doesn't happen too terribly often for me, though.

Are you seeing any disappearing objects on slides? (They don't actually disappear, they never appear to begin with?) Happens with shapes occasionally, and more often with jpegs.

I wonder what it is that is causing you and I to have different subsets of problems...

Hi Mike, do you have a preloader that works in html5? I'd be interested in taking a look at that if it works.

Nancy, are you successfully creating iPad output that doesn't have the glitches I described?

I am finding glitches. I have not noticed the disappearing images but the player shifts to the right on iOS7 so the content gets cut off (and if you make the mistake of publishing in 4:3 the player buttons get cut off.

I have noticed that you have to double click player buttons. I've had issues with the audio getting cut off at the beginning of a slide and am finding that triggers with conditions don't always work.

I have also been noticing some random crashing.

Actually, I am kind of hating iOS7 in general. Seems to me that everything is less responsive not just Storyline output.

On that player shift and truncation on the right, I'm seeing that with SL (HTML5) but not with Presenter.

I'm with you on the player buttons. They are very unreliable and sometimes crash the application. Let's hope the tech guys are working on that. It's a pretty severe issue for users. It they pay me for content that claims to run on their iPads, they'll have little patience for problems with the Prev/Next buttons. I can foresee a lot of demands for refunds.

I'll have to check the disappearing images in SL/HTML5. I stopped using SL because of he player truncation problem and moved back to Presenter. It's possible that the disappearing images may only be a product of Presenter. I'll check it in the one SL module that I put online.

I just reviewed the one iPad module I've created with SL. No problem with disappearing images showed up. Either I was just lucky or we may have determined that this particular HTML5 problem only occurs with Presenter.

If they fix the size problem with the player in iPad use, SL will likely become my tool of choice, at least until the fix the disappearing images problem.

Hi Russ I think they plan to fix the size problem issue in the next SL update - apparently the problem occurred with iOS7. Just have no idea when that update will be.

I have not produced any html5 with Presenter yet so can't confirm or deny the disappearing image issue.

I'm seeing the same issuethat  I saw with Storyline and certain LMS's and their players:  http://community.articulate.com/forums/t/17310.aspx

My main client is using the old SAP LSO LMS for their internal training.  Not the best LMS by any means but that's what they got by executive decision for a unified HR suite of apps.

About the bottom 50 pixels of the player,  when doing 720x540, gets cut off, including most of the nav buttons.

The hack solution for Storyline is not going to work here.  Need something from Articulate.

Hi, Gerry. The player truncation doesn't occur in Presenter. And the disappearing images don't (I think) occur in SL.

Hey, Russ!   No to be argumentive but it does with the SAP LSO LMS and Presenter '13.  Look at the bottom of this screenprint from my iPad4.  The player is truncated.

Same thing as I saw in Storyline, which I'd expect since the two programs share many of the same coding, like with the player.

Any thoughts if these issues are related to the iPad hardware and version of iOS? 

I am using a 1st generation iPad with iOS 5.1.1. This is the highest level of iOS that will run on this iPad. 

Well, I have a solution for my problem--just publish to 16:9 and the SAP LSO content player seems to handle the Presenter '13 output just fine. 

The company has recently moved to 16:9 PowerPoint templates as the standard, and they dictate that all e-learning must use the PowerPoint templates and style, so we're home free.

Not sure I like the extra white space between the top of the Presenter player and the top of the SAP player, but we can probably live with it.  All the bottom controls, including the ones in the SAP player, show just fine.

Nice way to start the week . . .

Thanks Gerry for sharing your solution here, and I hope that it'll help out other community members.

Russ, in regards to the iOS7 issues, this is a known issue. We're working to fix it in a free software update for Storyline, although I don't have a time frame for when that will be released. In the meantime, we recommend viewing the course in one of these environments:

• Mobile Safari in iOS 6
• A desktop browser
• The Articulate Mobile Player app for iPad

Thanks for the update, Ashley. I can't really tell my customers that my product only runs in iOS6 so I'm holding off on HTML5 development in SL for the time being.

How about the disappearing images in Presenter (HTML5)? Is this a known issue, too?

Hi Russ,

I certainly understand and empathize with the customer situation, and once I have further information on the release, we'll be certain to let you all know.

I don't see anything specific about images disappearing in Presenter when viewed in HTML5, have you opened up a Support case about this so that we could do some further testing? If so, and you'd like to let me know the case number I'm happy to follow along in that case so that I can update this thread. 

I've finally had a breakthrough regarding the non-appearing images in slides during HTML5/iPad operation. I have tested this with three different iPads on three different Wifi systems, against 5 of my own presentations and 1 from another individual.

I hope many of you will read this and become aware of the possibility.

The issue is Wifi bandwidth demand and/or speed. Two of the three DSL systems I tested on were >relatively< slow or crowded. And this is where I had repeated, but random, issues with images not showing up in my slides and missing backgrounds in some PowerPoint shapes.

Testing everything for over an hour this morning on a different, faster, and uncongested DSL exhibited no problems whatsoever. This is a very important understanding for any of you who may be fielding user support calls or emails.

I will be supplying a disclaimer on all my iPad-able presentations suggesting that a very fast Wifi connection may be necessary for iPad operation.

Also note - the problems with the flakey Prev/Next keys (reported by others as well as myself) remains.