HTML5 - Are you having problems with iPad display?
Oct 29, 2013
I am and after a dozen hours of testing I don't seem any closer to a resolution. Here's what's happening to me. Have any of you seen this?
All of the problems here are random. Sometimes they work fine, sometimes the problem appears.
(1) Images placed on the slide without animations don't appear when the slide appears
(2) Images with animations don't appear
(3) The background (a graphic inserted from the Design menu) disappears halfway through the presentation.
(4) Shapes (e.g. rectangles) loose their background color
(5) Flakey Prev and Next buttons. Sometimes I have to tap them repeatedly and occasionally they don't respond at all.
I'm running the latest OS on my iPad 2. Please chime in with your experience. I'm trying to see if there is any pattern to this that may result in a work around. I've run out of ideas.
35 Replies
Hi Russ,
Thanks for doing all that testing and sharing it here. It'll certainly help other community members so I really appreciate it.
If you're still having difficulty with the Prev/next buttons, is it something you've connected with our Support team about so that they can do some additional testing and if necessary report it to our QA team?
Morning, Ashley. I have mentioned it (Prev/Next) in a support ticket, and it's also been confirmed by others here in the forum so I would suspect that they're aware of it.
Articulate Presenter content I have not been able to view with a 1st generation iPad with iOS 5.1.1 played as I expected it to play on a 1 year old iPad with up-to-date iOS.
Morning, Greg. I've seen audio not play on iOS 6xxx operation and think I've heard others report that, too. I saw this problem on a friend's presentation, and it played fine for him. I updated to iOS 7 and the audio problem went away.
The pattern I see developing for iPad users is that the latest hardware and OS along with the fastest possible DSL may be necessary for relatively flawless operation unless your presentations are very simplistic. My slides have lots of images and complicated/choreographed animations. I probably push the limits more than most and therefore saw more problems.
Try your stuff on a newer iPad with current OS and see if there is a difference.
Of course, there's always a gotcha. If you use the latest iOS in SL, the player gets truncated on the right side and bottom. Apparently the Articulate programmers are aware of this little annoyance and may supply an update that fixes it (soon?).
Thanks Russ - I didn't see the Support ticket originally so I just wanted to check.
I didn't do the Prev/Next as a separate support ticket. I included it in with the non-appearing objects report. I don't need to package up anything for the programmers to see this. They can do it on their own.
I found the answer to my problem. http://www.articulate.com/products/studio-tech-specs.php
This doesn't appear to be a "recommend" viewing on iOS6 or higher.
But rather a "must" view on iOS6 or higher.
Hi Greg,
Sorry I missed your first posts in this thread, but I'm glad that you were able to find the information regarding viewing Studio 13 content on the iPad.
We have a quiz with a few slides that are supposed to have images and they don't appear on the "presentation_html5.html" version. All that appears is a blank white slide. This occurs on:
Mac: using Chrome
PC: using Chrome, Firefox
iPad using Chrome, Safari (we do not use the iPad app and the regular presentation.html is not supported for some reason.
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Anyone have a solution?
Hi Bryan,
What version of Presenter/Quizmaker are you using when you publish?
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