HTML5 Audio randomly cutting out when using Chrome

Hi, John!

Really sorry you're running into this intermittent audio issue in Chrome – let's get that sorted! I've got a few questions to start:

• Can I confirm what version of Chrome you're using?

• Are you able to upload your course to either Amazon S3 or Tempshare and share the link with me here? This will help us determine if there indeed is an issue with how your site is loading the course.

Of course we're happy to lend a hand with testing, too! You can add one of your files as a comment by clicking on Add Attachment below, or you can share it privately here. I'll be standing by!

Hi Katie,

I uploaded the file to Tempshare and sent you the link with some comments.

Thanks

Hey John,

Was Katie able to provide a resolution yet?  I am waiting to hear if the solution is something that will correct the issue for me as well.  I added this note to your string instead of mine so that I will see the solution if it's posted here.

Thanks!

Hey Pam,

I just responded to your similar question here where our team worked with you. Just linking for anyone following along and so that we can keep the conversation going in the same location :)

Articulate Support have now tested my HTML5 presentation and others on several servers and have been able to replicate the issue of audio randomly dropping out on slides when the presentation is viewed using Chrome.  They said that this confirms it is not an issue with our server and indicates a possible Articulate software bug. They have no idea when it will be resolved.

Their suggestion is to have our clients try using a different browser such as Internet Explorer or Firefox when viewing the courses. We had already reluctantly resorted to doing this, which is ridiculous considering Chrome is the most popular browser. Their suggestion for a workaround was to publish in Flash, which we stopped doing 2 years ago due to browser compatibility and security issues.

We have been using Articulate since 2007 and because we can no longer use it, we have now very reluctantly been forced to switch to using iSpring Presenter which does not have the same issues.

I'm very disappointed with this outcome.

This is very disappointing to hear that someone has stopped using a tool as awesome as Articulate because of a browser issue.  Please tell me that someone is working on this video loss issue.  I just had this come up again today.  I have clearly noted on our page on our corp site that videos must be played in IE to play correctly, but Chrome is a choice for many company applications. This causes participants to have a negative experience. 

Hello Pam,

Are you using Studio '13 as well? We are working to track and understand the issue, so if you'd like to reach out to our team here as well to share a sample file, please do.