Firefox had an upgrade this week to 3.8 and since then any presenter files published to html5 format will not play correctly. The engage products inserted into the powerpoint just hang or spin and you cant click through them.
Content published to html is fine, but we need html5 so that students can use their iphones, ipods and tablets for learning.
Have zipped my presentation and attached for you. As advised, it works OK in html, not just html5. We generally get our students to use firefox as this has been the most reliable browser in the past and only now seems to be an issue because of the recent browser upgrade.
Thank you for your assistance with this
Kind regards
Julie Bignell .
thanks for your response, have attached the zipped package now
I have successfully used both presenter and storyline with Firefox, with many resources, but it is only since the upgrade of firefox that there has been an issue.
HTML5 is hit and miss in the unsupported browsers. Last week I tested a course and it worked perfectly in IE11, but as they are unsupported browser updates could break functionality later on, hopefully a Storyline update in the future may fix this.
thanks Phil. I am currently mostly using Presenter with many engage interactions, so hopefully an update will fix that as well - used in about 40 or so online courses at the moment, so am reluctant to update any of them until the issue is fixed.
8 Replies
Hi Julie! Would you be able to share your Articulate Package for us to take a look at?
HTML5 in firefox is not supported Storyline and Presenter. the only supported browsers for HTML5 are Safari (Mac iOS) Chrome (PC/Mac/Android)
Hi Julie,
As Phil mentioned you can see the supported browsers and devices detailed here.
Hi
Have zipped my presentation and attached for you. As advised, it works OK in html, not just html5. We generally get our students to use firefox as this has been the most reliable browser in the past and only now seems to be an issue because of the recent browser upgrade.
Thank you for your assistance with this
Kind regards
Julie Bignell
.
thanks for your response, have attached the zipped package now
Julie
Hi Julie!
Looks like you posted in the forums via e-mail, which does not allow your attachments to come through. Your signature is in your reply as well.
You are welcome to pop in and edit that last post as well as utilize the Add Attachment option to include the file you mentioned.
Hi Phil
I have successfully used both presenter and storyline with Firefox, with many resources, but it is only since the upgrade of firefox that there has been an issue.
HTML5 is hit and miss in the unsupported browsers. Last week I tested a course and it worked perfectly in IE11, but as they are unsupported browser updates could break functionality later on, hopefully a Storyline update in the future may fix this.
thanks Phil. I am currently mostly using Presenter with many engage interactions, so hopefully an update will fix that as well - used in about 40 or so online courses at the moment, so am reluctant to update any of them until the issue is fixed.
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