HTML5 Publication cannot play on Mobile

Sep 11, 2017

Hi!

I use Articulate to publish my project to HTML5 and upload to ftp server. When I open the the publication on PC, it works fine. But when I open it on mobile, sometimes it works and sometimes it just show the loading symbol on the screen.

cannot play on mobile

How can I solve this? Thank you

3 Replies
Ashley Terwilliger-Pollard

Hi Lee,

What version OS are you using on the Android? 

It sounds like it's working on iPhone/Apple devices but just not Android devices?

You'll want to use Articulate Mobile Player in Android OS 4.1 or later (optimized for tablets) - and it does sound like you're on the latest update of Studio '13. 

Let us know if you need anything else! 

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