Hyperlinks to website

I am trying to get hyperlinks to websites to work via Presenter '09.  

I have seen this help page but does not state anything to how to get them to work.

I publish (have done to both HTML and CD) and I cannot even click on the hyperlink. It is also not working as I place them as attachments.  Tried in Google Chrome and IE9.

Please help me OB1

32 Replies
Christine Hendrickson

Hi Jonathan!

How are you viewing the published content? Are you uploading it to a web server or LMS? If you view a published Presenter '09 presentation on your local hard drive or send it to someone else to view on their local hard drive, you'll encounter security restrictions from the computer, web browser, Flash Player, and network that'll cause various features of your content to fail.

To properly test your published content and share it with others, upload it to the environment for which it was published. Please review the following article for details:
Let me know how it turns out.
Thanks!
Christine
Jonathan Scheeler

Hello Christine,

Thank you for the prompt response.  

We currently publish for CD/DVD format, as most of our users are in remote areas with poor internet connections (yep, old skool style). So, I use the publish to CD format and the "Launch _Presentation.exe" file.  Still unable to click on hyperlink in slide. :-/

Christine Hendrickson

Hi Jonathan,

Thanks very much for getting back to me. That does make sense, then. I can see how that would benefit users with the slower internet connections. Are you able to share a link to to the published course?

Also, have you checked for pop-up blockers in the browsers? If you're launching from the CD, be sure you're running the .EXE - Launch_Presentation.exe file in the published output.

Thanks, Jonathan!

Christine

Jonathan Scheeler

unfortunately, I do not have a link to share. I can send it to you if needs be.

I have using the exe file. 

I am also not able to click on the link, let alone have a pop-up blocker stop it.  It acts as if the link is regular text.

Thank you for your assistance and let me know if/where I can send a sample.

~Jonathan

Christine Hendrickson

Hi Jonathan,

It really depends on the size of the presentation. If it's too large, you won't be able to share it on the forums. However, if you'd like, you can submit it in a support case with a Presenter Package. If you do submit the file in a case, please pass on the case number to me, so I can follow along with the progress and update this thread.

Thanks!

Christine

jo-el hibian

I too am having a similar problem with hyperlinks, imbedded web objects and attachments not working in a published articulate file viewed in Google Chrome..assume Presenter 09 is not set up to play well with Chrome. I published as a SCORM and will try publishing as web today and then try and look at output in IE...think that might work better. Have found problems with other programs not set up to work well with Chrome, so it is good to have multiple browsers. The attachments worked when I tested prior to publishing and the file is in the published folder...Is it better to use the hyperlink function in Powerpoint than add a web object in Articulate?

Christine Hendrickson

Hi Jo-el,

Google Chrome is my primary and preferred browser. Personally, I run into more problems with Internet Explorer. How did your testing go? Did you see any improvement when viewing the content in another browser? If so, it could be due to a setting within Chrome, or viewing the content locally. Some browsers have restrictions that result in limited or no functionality with hyperlinks. Try uploading your content and testing it on your LMS or web server, then see if the links work in Chrome.

Also, make sure that you're not using hyperlinks inside SmartArt objects, they won't work. 

Let me know how it goes!

Thanks,

Christine

Tamara Seals

I am having a similar issue with hyperlinks.  I have published my presentation for the Web and everything works well except for the hyperlinks on all computers EXCEPT my laptop.  They actually work on my laptop.  I have the complete program on my desktop computer and a trial version on my laptop and have been working on the presentation on both computers.  I have seen the information about running the program in the environment it will eventually been seen on, but because that department is located in another building and I will need to have my presentation approved first, I can't load to a server and do a trial run.  I need to load it on a flash drive.  I have published to a CD because I saw that mentioned, but the links won't work that way either.  I thought maybe I would need to have the program installed on my computer for them to work since they work on my laptop, but that's not it since they don't work on my desktop.  My two computers are sitting right next to each other and are on the same server so I'm at a loss. 

Christine Hendrickson

Welcome to the community, Tamara!

How about using a different server, just for testing purposes? You are always welcome to use Tempshare, just keep in mind that this server isn't intended as a true "host" and any content uploaded to that server will be removed after 10 days. 

You could also try out Articulate Online - there's a 30 day free trial, and that may be long enough for you to test your project.

In either case, it's always best to make sure you are not testing hyperlinks in a project locally. It's really rare to see them function properly this way.

My main concern is that it's not working for you when publishing to CD, as well. Are you launching the EXE file or an HTML file from the output? Make sure you use the EXE file from the CD output. 

Thanks!

Christine Hendrickson

Hi Tamara,

For your first question, I'm afraid not. They're launching in a different browser and they will normally launch behind the presentation. This is something we're aware of, but I'm afraid there's no way to change the way the browser handles the request from the CD version - at least, not a the moment. :)

For Tempshare, are you zipping your published output using the zip option in either Presenter before uploading? I have heard of some issues in Internet Explorer with just the uploading process. If you have access to Chrome, that might be worth trying. 

If that still doesn't work for you, you could also use the free trial for Articulate Online that I mentioned earlier. If, however, you plan on using a different server (other than your LMS) for testing, there are quite a few free LMS providers out there. Perhaps one of those services would work for you.

Thanks!

Tamara Seals

I did publish to a zip file first.  I'm trying Tempshare using Google Chrome.  When I moved my zip file into the designated space, it says publishing 0%.  It looks like it's working but nothing else has happened in over 5 minutes.  Does it take a long time to get going or do you think it's not working.

Tamara Seals

I let it sit for using Google Chrome for 30 minutes and it stayed on publishing 0% .  I tried Firefox and thought it was working because it showed that it was uploading but then it went to publishing 0% and then said it couldn't publish my file.  I'll see if I can find a free LMS to test it on.  I don't want to use up my 30 days of Articulate Online.  I may need the trial to actually show this and get it approved before it will be put on our server.

Tamara Seals

I was able to successfully create the Presenter Package.  I tried to attach it to this post, but I got this Server Error message.

404 - File or directory not found.

The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.

I didn't change it's name or anything.  I tried this twice.  The first time on my laptop and saved it to a flash drive and tried to post from my desktop computer.  When that didn't work, I tried creating the package on my desktop and sending it from there as well.  I got the above error message both times.

Tamara

Christine Hendrickson

Hi Tamara,

Thanks for the case number! Yeah, that file is definitely too large for the forums :)

I published and uploaded the course to Articulate Online:

Publishing for Tamara Articulate Online

I published the course for Web and used the built-in "Zip" feature from the prompt. After zipping, I dragged the zipped folder for the course onto the Tempshare site. It took a bit, but thankfully not as long as Articulate Online. However, while I didn't see it get stuck on 0%, I did get a message that the file couldn't be uploaded. So, I do think it may be an issue with the size of the file.

With a file this large, it might be better to use AO or something like Moodle (free version, if the size is supported), or even Dropbox. The only problem with something like Dropbox is that you have to do a little additional work to ensure the content loads properly. 

It nothing else, it might be a really good idea to try to get access to the server that you plan on using once the course is complete. Not only would this be better for testing - but, you'll also be able to test the server at the same time. That way, you don't test it elsewhere and see everything running smoothly, then run into snags after you've released the course and given it to a client/customer/boss, etc.

Tamara Seals

Goodness!  Thanks for all your work on this.  It appears that the links are all working on the Articulate Online version.  Will this link be active for a few days?  I would like to share this with my director but he's on vacation through Monday and then I'm off on Tuesday.  He may know how I can get it tested on our district server.