I am an unhappy Articulate user looking for advice.
Articulate keeps crashing on
me when trying to synch audio with powerpoint animations - 5 different slide
decks now ranging from 10 to 80 slides each.
It does not matter the # of slides, or # of animations - the preso crashes. Articulate support did some troubleshooting on a preso of mine and said I had duplicate object names and once he corrected that everything worked fine. I performed the same corrections and the preso still crashed and crashed and crashed.
I had Articulate examine my PC configuration. Everything was fine. I even bought a copy of Articulate for my home pc thinking it was my work pc. I created all new master slides and recreated the animations from scratch on my home pc. Crashed in the same manner.
Articulate keeps sending me links to its knowledge base for troubleshooting help. I'm tired of having to troubleshoot this product by myself considering I bought the premium support.
I have used a product like Articulate years ago - called PointeCast - and it rarely crashed. I'm close to asking for my money back and begin looking for a new tool. I missed several customer deadlines because of these issues.