I'm stuck . . . any ideas from anyone?
I have a published a lesson with a hyperlink that launches a wmv in windows media player - since that is the default. The wmv is located on a media server used for all our web-based training.
The wmv ran when I played the lesson in Powerpoint presentation mode.
It runs when I publish and run the lesson on my local drive.
It runs when I place the lesson out on an "internal" SharePoint location.
It runs when I paste the hyperlink into the address line on my browser.
It runs when I click on the hyperlink in a Word document.
I am satisfied that the wmv is viable and the link is good.
However, when I copy the lesson up to the media server, and into the parent folder for all the lesson "bits", the lesson runs fine but the wmv does not launch!
We have the folder structure right. This isn't our "first rodeo" and there are a number of other lessons that launch hyperlinked wmv and operate just fine.
I just dread calling our IT Help Desk . . . they don't know anything about Articulate.