IE8 Having Issues Opening Word Documents

Hello All:

We have a course I developed and successfully published in Presenter to our LMS with all documents linked within it stored in the root level folder. Our users who have IE9 are having no trouble accessing the Word Documents, and now everyone's successfully opening pdfs, but our IE8 users get a weird "blink" and the document doesn't come up.

I've tried many different possible solutions, from having them update their Flash player/plugins to messing with file associations as detailed here: http://www.shaunakelly.com/word/sharing/opendocinie.html and still I can not figure out how to get it to work.

If any of you have experienced this issue and know of a possible solution, please let me know!

4 Replies
Holly Eva

Nevermind, figured it out, it's a file association issue with XP... resolved it by doing the following:

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Hold “Windows”and “e”

Go to “Tools”> “Folder Options” and click on “File Types” tab

When thelist appears, find the “DOC” file extension, click on it to highlight it, thenclick “Advanced”

Make sure both “Confirm open after download” and “Browse in Same Window” are both Unchecked

Click “Okay”and exit out.  Now all the word documentsshould be able to open.

Kevin Thompson

This post helped solve a problem reported to us by several end-users trying to open Word docs from an Articulate Presenter link while using IE8. (Thanks, Holly!)

Here are the steps without the Word formatting code gobbelgunk:

Windows XP steps -- 

  1. In Windows, press “Windows key” + “e”  
  2. Go to “Tools” > “Folder Options” and click on “File Types” tab
  3. When the list appears, find the “DOC” file extension, click on it to highlight it, then click “Advanced”
  4. Make sure both “Confirm open after download” and “Browse in Same Window” are both Unchecked
  5. Click “OK” and exit out.  Now all the word documents should be able to open.