This Knowledge Base article covers all of the possible reasons (and solutions) for the error message you are encountering. Please let us know if you need anything else. Thanks!
Welcome to Heroes! Would you mind submitting a Support Case so that we can take a closer look? Also, be sure to upload your files using the following instructions when doing so. Let me know if you have any questions.
4 Replies
Good Morning Jecy, and welcome to Heroes!
This Knowledge Base article covers all of the possible reasons (and solutions) for the error message you are encountering. Please let us know if you need anything else. Thanks!
Hi Jecy,
Welcome to Heroes! Would you mind submitting a Support Case so that we can take a closer look? Also, be sure to upload your files using the following instructions when doing so. Let me know if you have any questions.
Always Happy to Help,
Adrian
Thanks Justin and Adrian.I think I know where the problem.
Hi Jecy,
You are more than welcome. I'm glad that Justin's link helped you out.
-Adrian
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