Import Audio dialog box not appearing correctly in Presenter


I'm half way through adding audio files in my Presenter course, and noticed that the "Import Audio" dialog box doesn't appear correctly and my imported audio files also don't play back correctly.

Attaching a screenshot of the error, would be great if someone could provide their thoughts.

5 Replies
Christine Hendrickson

Hi Aarti,

Have you tried the steps here yet? If so, with no luck, it sounds like your best move at this point would be to contact our support team. Also, please include a Presenter Package in the case. If you can, please share the case number with me (you're welcome to do so here, or in a private message). 



Aarti Talwar

Hi Christine,

I followed the steps that you'd suggested, but unfortunately it didn't work. So I have submitted a case on the Articulate web site, here are the case details: 00315389. I have also submitted a Presenter Package of my elearning training, so your support team could take a look at it.

Appreciate your help in resolving this.