Import Audio dialog box not appearing correctly in Presenter

Hi Aarti,

Have you tried the steps here yet? If so, with no luck, it sounds like your best move at this point would be to contact our support team. Also, please include a Presenter Package in the case. If you can, please share the case number with me (you're welcome to do so here, or in a private message). 

Thanks!

Christine

Hi Christine,

I followed the steps that you'd suggested, but unfortunately it didn't work. So I have submitted a case on the Articulate web site, here are the case details: 00315389. I have also submitted a Presenter Package of my elearning training, so your support team could take a look at it.

Appreciate your help in resolving this.

Thanks,

Aarti

Good morning Aarti,

Just wanted to check in with you about this issue. I took a look at the case this morning and it sounds like the problem was resolved by restarting the machine. Just want to confirm with you that everything's working for you now.

Thanks!

Christine

Hi Christine,

Thanks for following up on this issue, yes I managed to resolve it by doing a system restart. Everything works fine for me now.

Appreciate your help in getting this resolved fairly quickly.

Aarti

I've found this happen if I have two instances of PPT running, but only one is showing in the task bar. Before restating, I exit the one I can see, then use the Task Manager to search for other instances of PowerPoint.exe and end the process. that usually fixes it.