Import Audio Error
May 29, 2013
Greetings - odd (and frustrating problem)!
I have been attaching audio to Presenter (and Engage) files with no issue until this past week.
My audio studio provides me with WAV files, and they have always worked. For some reason, yesterday, when I tried to an Engage interaction, I got the following Articulate Engage '09 error:
Invalid wav file: FMT header invalid
After you click OK (twice), another "information" message displays, stating "Unsupported audio file and or bitrate."
After reading the following post,
He republished "using 16 bit 44 KHZ PCM WAV" which he has never had to do in the past.
However, that did not work either.
Our latest attempt of converting to a MP3 file seems to have worked - but we would really like to understand what might have happened.
Nothing has changed on the machine that he produces the audio on, nor on my computer.