Importing sound and sound quality

Hi,

The default setting for web based delivery offers very poor sound quality. Why is the setting 16 kbps, while on the forum support advises to go higher? The default gives a sound as if I am talking into a tin can. The recording was done using a quality microphone, a quality presonus soundmixer on a PC with loads of memory. When I increase to 40 kbps the sound is definitely acceptable. Myself and  a collegue have done a lot fo testing and found that importing the same sound sample several times gives different results. Also importing a .wav file can lead to unexpected sound samples in the published file, in one case it is completely unreadable. (I can send the published file if you're interested) Re-importing gave the expected result, but that is very difficult to understand. I have not experienced this with MP3 files, but am not sure ...

Can you explain what is happenign here, because I am at a loss.

Frans

3 Replies
Peter Anderson

Hi guys!

Just wanted to include some instructions that may help. You can adjust the quality settings that are applied to your presentation before publishing as described in the this article. 
Note that the highest quality settings will also result in larger file sizes, which may not be feasible for users with slow Internet connections.
If that doesn't seem to be helping, we're always happy to have you open a ticket for further help. First, create an Articulate Presenter Package of your presentation as described here. Then upload the resulting zip file from your computer on the second page of this form, and we''ll attempt to diagnose what's happening when we receive your upload. Thanks!