Insert Flash crashes PowerPoint
Sep 01, 2015
Hi
I need your help.
I'm running Presenter 09, Windows 7, Office 2010 on a MacBook Pro running Parallels
Up until late last week everything ran perfectly.
Now when I insert a Flash Movie via a local .swf file PowerPoint crashes with the following Problem Details
Problem signature:
Problem Event Name: APPCRASH
Application Name: POWERPNT.EXE
Application Version: 14.0.7138.5000
Application Timestamp: 544d6cf3
Fault Module Name: StackHash_efa9
Fault Module Version: 6.1.7601.18939
Fault Module Timestamp: 55afd7a8
Exception Code: c0000374
Exception Offset: 000c3f83
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: efa9
Additional Information 2: efa90326b0e8f565f5d2145028181d6b
Additional Information 3: f958
Additional Information 4: f958a3bd61b629680c99f8f2c1f5114e
I have un-installed and re-installed Articulate
I have repaired Office
I have no run out of ideas.
Nothing has been installed onto the Windows partition of this machine in the duration.
1 Reply
Hi Chris,
I'm sorry to hear about the issue you've run into. I'd begin by trying that Flash file in a brand new Presenter course and if it still crashes look at repairing Presenter as described here.
If the behavior continues, can you connect with our Support engineers who can dig a bit deeper into what is happening?
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