Insert Flash crashes PowerPoint


I need your help.

I'm running Presenter 09, Windows 7, Office 2010 on a MacBook Pro running Parallels

Up until late last week everything ran perfectly.

Now when I insert a Flash Movie via a local .swf file PowerPoint crashes with the following Problem Details


Problem signature:

  Problem Event Name: APPCRASH

  Application Name: POWERPNT.EXE

  Application Version: 14.0.7138.5000

  Application Timestamp: 544d6cf3

  Fault Module Name: StackHash_efa9

  Fault Module Version: 6.1.7601.18939

  Fault Module Timestamp: 55afd7a8

  Exception Code: c0000374

  Exception Offset: 000c3f83

  OS Version: 6.1.7601.

  Locale ID: 1033

  Additional Information 1: efa9

  Additional Information 2: efa90326b0e8f565f5d2145028181d6b

  Additional Information 3: f958

  Additional Information 4: f958a3bd61b629680c99f8f2c1f5114e

 I have un-installed and re-installed Articulate

I have repaired Office 

I have no run out of ideas.


Nothing has been installed onto the Windows partition of this machine in the duration.



1 Reply
Ashley Terwilliger

Hi Chris,

I'm sorry to hear about the issue you've run into. I'd begin by trying that Flash file in a brand new Presenter course and if it still crashes look at repairing Presenter as described here. 

If the behavior continues, can you connect with our Support engineers who can dig a bit deeper into what is happening?