Insert ICON gives an error message

Hi there,

does anyone know why I can't insert an ICON into a Presenter 360 file? I choose the icon and then when I say INSERT, I get an error message 

We're sorry something went wrong with Art.Presenter and it might close. You can help us fix this bug by sending information on what went wrong.


I've sent the info and tried again (and again and again) and it still happens. Any ideas would be gratefully appreciated. 

Many thanks,


1 Reply
Katie Riggio

Oh no, Margaret. Sorry you've hit that error, and I'd love to help you sort this!

I wanted to mention that sending the error report generates information for our product team to help them investigate potential bugs.

A few approaches and questions to help us explore further: