Insert video in slide produces error

Every time I try to insert a video into my presentation (from a file into the slide), I receive an error message that allows me to e-mail to Articulate. I have now tried this a dozen times but I keep getting the same error message. I have sent the error message e-mail to Articulate.

I have also submitted a case.

14 Replies
Leslie McKerchie

Hi Wendy! I do not have an update on Bob's situation as it's a bit dated and was way back related to Update 3/4 of our software and we are now on Update 7.

Can you tell us a bit about the error you are experiencing? Is it the same as reported here? Does it only happen with one video file? Does this happen in any project, or just one in particular?