I have been using Articulate Presenter '13 for 5 years. And it was working fine on my computer a month ago, but I can't get it to work now. It's installed. However, it crashes when I try to edit slides, import sound, etc. I reinstalled the software too. Still, same problem. Macros are on. Nothing disabled. Any thoughts?
PROBLEM SOLVED, BUT VERY INTERESTING!
1. I have Windows 10 64 bit, and Microsoft Office 2013
2. Jumping ahead in this story, I needed MS Publisher 2003 on my computer for another important project that later versions of MS Publisher 10, 13, 16 DO NOT read properly (2003 is the most stable, cross platform version ever!) Remember this part of the story!
3. With MS Office 2013 still on my computer, I added MS Publisher 2003 IN #2 ABOVE. No problem.
4. Suddenly Articulate would not work, but I had no idea why!! Nothing would make it work. Everything looked perfect, except when I tried to import sound or slide properties, "Articulate Crashed".
5. Uninstalling and installing had no effect. It still failed.........
6. So, I decided to add Microsoft PowerPoint 2010 as a separate program to see if the problem was with MS PowerPoint. Low and behold, it would not load!!!!!!. It said there was a corrupt 2003 program on my computer--as the reason why!
7. ah ha!!!!! - So, I uninstalled MS Publisher 2003. Blew off the idea of installing 2010 PowerPoint for the moment, and tried Articulate again with 2013, as usual.
8. IT WORKED!!!!!!!
9. WHAT MS PUBLISHER 2003 HAS TO DO WITH THIS, I DO NOT KNOW, BUT THE PROGRAM IS NOT CORRUPT! I am going to attempt to load it again, and see what happens!
Daniel A. Feerst, BSW, MSW, LISW-CPPublisher, WorkExcel.com
P.O. Box 2006
Mt. Pleasant, SC 29465-20061-800-626-4327 FAX (843) 884-0442publisher@workexcel.comFollow me on LinkedIn: http://linkedin.com/in/workexcel/ Visit HandoutsPlus.com and WorkplaceNewsletters.com
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4 Replies
Hi Daniel, sometimes you need more than a simple re-installation.
Here's an article that should help:
https://articulate.com/support/article/unexpected-or-erratic-behavior-in-articulate-studio-13
Hi Daniel,
If the full repair doesn't work, let our Support Team know. They'll be happy to help!
PROBLEM SOLVED, BUT VERY INTERESTING!
1. I have Windows 10 64 bit, and Microsoft Office 2013
2. Jumping ahead in this story, I needed MS Publisher 2003 on my computer for another important project that later versions of MS Publisher 10, 13, 16 DO NOT read properly (2003 is the most stable, cross platform version ever!) Remember this part of the story!
3. With MS Office 2013 still on my computer, I added MS Publisher 2003 IN #2 ABOVE. No problem.
4. Suddenly Articulate would not work, but I had no idea why!! Nothing would make it work. Everything looked perfect, except when I tried to import sound or slide properties, "Articulate Crashed".
5. Uninstalling and installing had no effect. It still failed.........
6. So, I decided to add Microsoft PowerPoint 2010 as a separate program to see if the problem was with MS PowerPoint. Low and behold, it would not load!!!!!!. It said there was a corrupt 2003 program on my computer--as the reason why!
7. ah ha!!!!! - So, I uninstalled MS Publisher 2003. Blew off the idea of installing 2010 PowerPoint for the moment, and tried Articulate again with 2013, as usual.
8. IT WORKED!!!!!!!
9. WHAT MS PUBLISHER 2003 HAS TO DO WITH THIS, I DO NOT KNOW, BUT THE PROGRAM IS NOT CORRUPT! I am going to attempt to load it again, and see what happens!
Daniel A. Feerst, BSW, MSW, LISW-CPPublisher, WorkExcel.com
P.O. Box 2006
Mt. Pleasant, SC 29465-20061-800-626-4327 FAX (843) 884-0442publisher@workexcel.comFollow me on LinkedIn: http://linkedin.com/in/workexcel/
Visit HandoutsPlus.com and WorkplaceNewsletters.com
Thanks for keeping us up-to-date, Daniel.
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