We just purchased Articulate Studio yesterday and am having an issue integrating anything from Quizmaker or Engage into a Powerpoint.
If I create an interaction from Engage and "publish to presentation" from there, I get a message telling me it was successful, but see nothing added to the Powerpoint. If I try to add an interaction/quiz directly from Presenter by clicking Engage -> Add Existing, the file shows up as "(Slide 0)", a new blank title slide is created, and that's it.
I've tried reinstalling the software and am following all of the steps in the User Guide and tutorials but to no avail... help!
Did your issue get resolved? If so, would you be able to share what you did to fix it? I am having the same issue and would really appreciate your help.
I apologize for not following up on the issue that Emma shared above. In her case, it was found that she had multiple instances of Office installed that her IT team had to assist her in resolving.
The link basically says... if you are using Lync/Skype for Business, it needs to be the same year as your Microsoft Office. I had 2016 Lync and 2013 Office. I have upgraded my Office to 2016 to match Lync and everything is working beautifully.
I hope this helps anyone else having this same issue.
9 Replies
Hi Emma!
I have seen this reported twice here and here. One user indicated that her solution was within her Office installation.
Please be sure that you are working in a supported environment and you may need to follow the instructions here to assist with your install.
Hi Leslie,
Thank you for your response. I connected with Tech Support and he is helping me to navigate the issue. Will post the solution when we find it!
Perfect. I see where you are working with our support team (00676644) and I appreciate the update.
Did your issue get resolved? If so, would you be able to share what you did to fix it? I am having the same issue and would really appreciate your help.
Leslie, I have submitted a case. Cross your fingers for me.
Hi Des!
I apologize for not following up on the issue that Emma shared above. In her case, it was found that she had multiple instances of Office installed that her IT team had to assist her in resolving.
Thank you Des for submitting a case. Please feel free to share the number with me here and I'll be happy to follow along as well.
I am not sure if you were experiencing the same exact issue I was, but I was able to fix my issue when running into (Slide 0). Here is the fix.
I was able to contact Articulate help and they provided me this link. https://www.articulate.com/support/presenter-13/microsoft-lync-and-microsoft-office-need-to-be-the-same-version-for-articulate-presenter-to-work-properly
The link basically says... if you are using Lync/Skype for Business, it needs to be the same year as your Microsoft Office. I had 2016 Lync and 2013 Office. I have upgraded my Office to 2016 to match Lync and everything is working beautifully.
I hope this helps anyone else having this same issue.
Thanks for chiming in to share your solution Des and so glad that you are back to good now.
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