iOS App failed to launch

Hi Doug,

Have you published this course with the latest update of Presenter '13 and viewing it using the latest iOS on your iPad?  If not, I'd recommend publishing or using the updater to fix previously published courses and then testing it again by loading to your LMS or server and clearing the cache in your Safari browser. 

Hi, Doug -- So sorry for your difficulties! Would it be possible for you to share your file so that I can do some testing and take a closer look on my end? Please use the ADD ATTACHMENT button to browse for your file and attach from there. :)

Wiped the presentation files form the server, re-rendered the presentation, re-uploaded the re-rendered files. Cleared the cache from Safari on my iPad, restarted the presentation... same result. Re-publishing with the latest version of Presenter 13 did not fix the problem. Am using iOS9.

Here is the launcher file that is failing to open.

Hi Doug,

Thanks for the update that you're still having difficulty. If you'd like us to take a look we'll want to see the Presenter package files so that we could look at testing publishing again. As Christie mentioned you can share it here using the "Add Attachment" button to upload. 

If you'd like to also share a link to the published output we'll want the URL that you've taken after uploading to your LMS or web server. Linking to the html file from your published output folders won't allow us to test it properly as testing from local published files is not recommended.

Here is the package.

Thanks Doug for sharing that here - I'm downloading to take a look now and will be in touch shortly! 

Hi Doug,

Thanks again for sharing your course. I took a look at it, and it seems that you may be publishing for web? I did so based on that being where it was set when I opened your file and placed it in Tempshare here.  I opened this on my iPad in Safari and saw the launch screen and then was able to click on it to access in the Mobile player. I advanced normally through the course and got to the end screen. I ask about how and where you're placing the published content as you mentioned tracking it - so I'm not sure how you'd be tracking in the web publish. If you're publishing for LMS are you using the Tin can API as you LMS publish option? Also are you tracking by slides viewed as I didn't notice a quiz?

As a reminder, if you'll be distributing and publishing for mobile deployment you may want to review this article. 

I don't know. It worked for me today. For the past 2 days it had not.

An early holiday miracle perhaps? ;-) 

Did you republish yours or just access through my link? If you were able to republish yours and have it work - great news, and if you run into an issue again just feel free to let us know! 

Sorry to re-open this thread, but I am now encountering the same problem. It worked for 2 months, now both I and my clients cannot get the presentation to open in the app.

The presentation was published for the web, with the gateway script included in the rendering. It opens fine using a computer browser. On the iPad, the site tells me to download the app (even though it's already downloaded). I have deleted the app and re-downloaded, but that does not help. It refuses to transfer the presentation to the app.

Hi, Doug -- So sorry to hear of your troubles! If you would like to share your file, I would be happy to test it on my iPad and let you know my findings. Or, if you have already reviewed Ashley's suggestions above and issues persist, you are also welcome to work directly with our Support Engineers using this form. :)

Here is the package for the presentation that is currently causing issues.

I have cleared these files from my server, then cleared the cache on Safari on the iPad. I then re-uploaded the re-rendered course files. Upon doing so, I navigate to the URL shown here:

https://www.minnesotasrc.com/assets/courses/Entry3/launcher.html

When I click on the Launch button I get the same screens as shown on the PNG files at the top of this thread.

The Articulate app is already on the iPad. I can click on other presentation launch links on my website and those presentations open fine. This one, however, seems to not believe the app is on the iPad or refuses to connect Safari to the app.

Hi, Doug -- Many thanks for sharing you file! I will check it out as soon as possible and I will reply here with my findings shortly. Your patience is appreciated! :)

Hi, Doug -- Many thanks again for your patience while testing. Looks like I also appear to be experiencing issues, as well, so I am going to submit a case on your behalf. Your ticket will be created momentarily, and one of our Support Engineers will be with you shortly. 

UPDATE for anyone who is following along here. Doug was working with our Support Engineer, Karla, and the following suggestion seems to have done the trick:

"Thanks for contacting Articulate Support! 

Apple made some changes to the way apps launch in iOS 9, so your Articulate Studio '13 courses may not launch in the Articulate Mobile Player as you'd expect. We added support for iOS 9 in Update 7 for Studio '13. See this article for details on how to update your Studio '13 software and your published courses. 

Since you've already published using the latest version of Presenter, you may try the suggestions on "How to Update Existing Courses for Compatibility with iOS 9". And if you're using iFrame, try the suggestions on "How to Launch iFrame Courses in the Articulate Mobile Player in iOS 9". 

Let me know if you need anything else!"