I have embedded 'knowledge checks' throughout my course and when coming to a question the 'incorrect' red bar is showing at the bottom of the slide before I have a chance to even answer it. At this point I can't reset the page or move forward (bc I have to answer the question- which is already answered). I then need to exit the course and restart from the beginning. When tested in the other platforms everything is working perfectly. Is this a known issue with the iPad/Android?
I looked into that case further, and it seems to have been something specific in her file that they were trying to narrow down. If you'd like to share your file with us, please feel free to do here or privately here.
Ashley, Thank you - I'm just waiting to get sign off from my client that I can share files. How would I do this...I see the link but do I upload the articulate zipped published files or the packaged files?
Hi Ashley, I uploaded the files and have heard back from Articulate Support. But they are saying I should test the published content at SCORM Cloud...my understanding was that someone could look at the files and tell me if there was something specific in my file that is causing an issue? I do not have a SCORM Cloud account.
Testing at SCORM Cloud is a good well to help confirm it's not an issue with your LMS and how it's interacting with the files. SCORM Cloud allows for a free account and it's an industry standard for testing SCORM content. Do you have your case number to share so that I could see if there is additional information noted?
Just an FYI when you reply via email your signature is included here in the thread so you may want to edit the post and remove that information if you'd like.
Are you unable to go through the troubleshooting steps Rowie mentioned and upload it to SCORM Cloud?
Hi Ashley, I did set up a SCORM Cloud account and everything is testing fine. I've had no issues with the knowledge checks. However I have come across another issue. In one of my courses I have a resource tab with two pdf documents that I set up in the player. So my users can access those at any time. That's working. However, I have on one slide a link that opens up one of those documents...I had followed instructions for that https://community.articulate.com/articles/adding-resource-file-links-to-your-articulate-presenter-13-course . And I know I can't test this in preview mode...but the hyperlink is not working when I access the course from the SCORM cloud. Do you know why that may be?
What happens when you click on the link to access that particular file? Does it open a blank page or just act like nothing is happening at all? Without seeing how you've set this up it's difficult to pinpoint where the issue may be, but I'd go through those directions again to double check how you linked it, see if there are any blocks or settings from your browser that would prevent you from opening files/hyperlinks, etc. If you'd like to share a copy of your Presenter package here we can also take a look at the behavior.
Hi Ashley, So I sent the scorm link for my colleague to check out the course and that linkage issue and the pdf opened for her- no problem....so that leads me to believe that it's my browser setting.
So in still trying to figure out why my client...when they test this course on their lms...sees an incorrect response already showing when they come to the knowledge check for the first time. If I tested the course with scorm and all is behaving as it should....is it safe to say that it is an lms issue vs. an issue with the design in the course?
yes, if it works on SCORM Cloud - then the issue is not with the course design or settings, but a setting within the LMS. You could share the results you've seen in the LMS with your LMS team.
As far as the browser settings, you'll want to look into what browser you're using and try a few different supported options here. Also, have you looked into any settings for pop ups or other security settings?
13 Replies
Hi Danielle,
I haven't seen this in any Studio courses - do you have a sample Presenter package that you could share with us here?
I found something similar in the community boards https://community.articulate.com/discussions/articulate-presenter/looking-for-a-resolution-ipad-quizmaker-questions-not-working-and-different-behaviour-then-expected
This sounds just like my issues with regards to Quizmaker...I just didn't see a resolution.
Hi Danielle,
I looked into that case further, and it seems to have been something specific in her file that they were trying to narrow down. If you'd like to share your file with us, please feel free to do here or privately here.
Ashley, Thank you - I'm just waiting to get sign off from my client that I can share files. How would I do this...I see the link but do I upload the articulate zipped published files or the packaged files?
Hi Danielle,
Please package the files as described here and upload using that link.
Hi Ashley, I uploaded the files and have heard back from Articulate Support. But they are saying I should test the published content at SCORM Cloud...my understanding was that someone could look at the files and tell me if there was something specific in my file that is causing an issue? I do not have a SCORM Cloud account.
Hi Danielle,
Testing at SCORM Cloud is a good well to help confirm it's not an issue with your LMS and how it's interacting with the files. SCORM Cloud allows for a free account and it's an industry standard for testing SCORM content. Do you have your case number to share so that I could see if there is additional information noted?
Hi Ashley,
My case number is 00454931. Thank you!
-Danielle
Hi Danielle,
Just an FYI when you reply via email your signature is included here in the thread so you may want to edit the post and remove that information if you'd like.
Are you unable to go through the troubleshooting steps Rowie mentioned and upload it to SCORM Cloud?
Hi Ashley, I did set up a SCORM Cloud account and everything is testing fine. I've had no issues with the knowledge checks. However I have come across another issue. In one of my courses I have a resource tab with two pdf documents that I set up in the player. So my users can access those at any time. That's working. However, I have on one slide a link that opens up one of those documents...I had followed instructions for that https://community.articulate.com/articles/adding-resource-file-links-to-your-articulate-presenter-13-course . And I know I can't test this in preview mode...but the hyperlink is not working when I access the course from the SCORM cloud. Do you know why that may be?
Hi Danielle,
What happens when you click on the link to access that particular file? Does it open a blank page or just act like nothing is happening at all? Without seeing how you've set this up it's difficult to pinpoint where the issue may be, but I'd go through those directions again to double check how you linked it, see if there are any blocks or settings from your browser that would prevent you from opening files/hyperlinks, etc. If you'd like to share a copy of your Presenter package here we can also take a look at the behavior.
Hi Ashley, So I sent the scorm link for my colleague to check out the course and that linkage issue and the pdf opened for her- no problem....so that leads me to believe that it's my browser setting.
So in still trying to figure out why my client...when they test this course on their lms...sees an incorrect response already showing when they come to the knowledge check for the first time. If I tested the course with scorm and all is behaving as it should....is it safe to say that it is an lms issue vs. an issue with the design in the course?
Hi Danielle,
yes, if it works on SCORM Cloud - then the issue is not with the course design or settings, but a setting within the LMS. You could share the results you've seen in the LMS with your LMS team.
As far as the browser settings, you'll want to look into what browser you're using and try a few different supported options here. Also, have you looked into any settings for pop ups or other security settings?
This discussion is closed. You can start a new discussion or contact Articulate Support.