Issue reinstalling and submitting a ticket

Hi,

We are having issues reinsatlling the Articulate Studio after not being able to open Engage. We are getting the following error:

Error Code:         -5006 : 0x8000ffff

Error Information:

>SetupNew\SetupDLL.cpp (910)

PAPP:Articulate Studio '09 Pro

PVENDOR:Articulate (http://www.articulate.com)

PGUID:3E5131E9-1241-4E43-8036-E870C0DEDD97

$12.0.0.58855PAK

@Windows XP Service Pack 1 (7601) IE 8.0.7601.17514

We are also getting an error when we try to submitt a ticket via supprt. It is a syntax erro urchin.js Code:0

 Can someone please help us?

Thanks,

Valerie