Issue with Add-in ribbon - Presenter


I am having major issues with Presenter.   Firstly I could not get a module in Korean to publish.  When I published the first time the text was 'gobbledy gook' so  I installed the required font and changed all the settings as required (ie non-Western font etc.).   When I tried to republish it now seems to jam at slide 6 (waited over 20 minutes for it o progress to next item on slide), so I had to end the program with Task Manager (it would not let me cancel).   When I reopened Powerpoint the Publish window was missing half the information so I have to reboot my computer to get the options visible again.  I have corrected a number of items on the slide (reinstalled graphics etc) and tried to republish and ended up deleting the slide completely but the whole thing just keeps jamming.  

It  is the first time I have tried to publish a large non-Western font module on what is a new computer (it has Office 2010 but they are the 32 bit programs so my understanding is that they should be compatible with Presenter (Studio 09).  I tried a couple of test slides and it seems to be fine for a few but anything over 5 it seems to jam. 

Next I decided to disable the Add-in and then close it all down and try to enable it again but now I cannot even get it to do that.  I have tried uninstalling and reinstalling Studio 09 and whilst it seemed to work okay I cannot for the lift of me get it to enable the toolbar again.   I have gone to File, Options, Add-ins and select the Articute Presenter Ribbon in COM Add-ins as below but when I click OK nothing happens.  

Can you offer any advice as to what I can do to firstly get the ribbon back up and running and then publishing the Korean modules.  I have 18 to publish.  I have tried to import one module into Storyline as well but it was taking forever so not sure if there is a problem overall with the modules - maybe some sort of file corruption.  The powerpoints themselves seem to be fine.  



5 Replies
Christine Hendrickson

Hi Cath,

Sounds like that hasn't been fun at all - sorry to hear about the trouble with this.

Sounds like you've already checked the installation of Office and you're running the 32-bit installation, correct?

Can you confirm whether or not the reinstallation process you followed is the path outlined in the article below, please?

Unexpected or Erratic Behavior in Articulate Studio '09

If that's not the process you followed, please try that out and let me know if the ribbon shows back up.

For the project files, please try to make sure they're on your local hard drive when you begin to modify or publish the projects.

  • Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
  • You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
  • Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

Cath P

Hi Christine

Thanks for all the info.  I need to wait on our IT section to confirm the uninstall/reinstall of MS office.   Will keep let you know what transpires once we do the fix.

I ended up importing one module into Storyline (it was a lot quicker today for some reason) so if worse comes to worse will pull them all across.  Will just need to rejig some of the animations.  The translation vendor did not have Storyline hence the need to do these in Powerpoint/Presenter.

Appreciate the prompt response.



Cath P

Hi Christine

Thanks for all the advice.  We ran the fix as advised and Presenter is now available again.   I very much appreciate the followup.   I have decided to pull all modules into Storyline to help avoid any future issues.   The publish function on Storyline is so much quicker it will also help avoid frustrating delays. 

Thanks again